Rivyo Product Reviews

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

The product is great! Customer service is great! It took only half an hour to solve the problem. Thank you for your professional service!

I used this app to get timely reviews, that too automated. All features that a new store absolutely needs! Support is very good and this improved the outlook of my business.

Staff is helpful, And the app is very easy to use, thanks a lot. If you have any problems, just go to find customer service, BTW, the respond also quickly.

Great app, many customizations from control panel, and great technical support, the team of programmers just fixed immediately what I asked to adjust on my site. Many thanks!

Great app and great service. Staff responded very quickly and solved all of my issues in one session

Love the app and great customer service I highly recommend if you're looking for a photo reviews app for your dropshipping store.

Thanks your team efforts.
There is a problem in your app, the rating we got with our costomer you are not feting that google.

It's good app to use and nice staff to help solve the problem. But I don't understand why imported review can not see at page after install. But anyway, it solved!

I reached out to support and they responded to me in 1 day--wow...and made everything look perfect. Thanks so much. I love it. Best review app.