Rivyo Product Reviews , 2,077件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
編集日:2019年3月24日

server host is really sucks
always has no responsibility
i can't use it very smoothly
really disappointed.

JohnsPro
中国
アプリの使用期間:2年以上
WebContriveが返信しました 2020年1月25日

We have upgraded the database query so you will not face this issue in the future. Can you please test it?
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.

Looking forward to hearing from you.

編集日:2023年9月29日

Pathetic app. The app affected my store speed significantly. Due to this app, my store's mobile interface started to malfunction, and important icons "menu" and " search" stopped working! I faced so many issues with customer support and lost sales. I have asked the developers to remove all codes, which I hope they have done. I have also asked them to refund my subscriptions, as this app brought more disruptions rather than assistance. Shopify must block this Rivyo app immediately.

A10 SHOP
インド
アプリの使用期間:約2年
2019年3月11日

it let me add reviews for 3 products and then just stopped working, now I cannot import anything. I click submit review after filling in all the details and its just processes forever.
Contacted support and got no help whatsoever

Tomsey
イギリス
アプリの使用期間:約2年
WebContriveが返信しました 2019年3月12日

Hi, we are really sorry for the problem you faced. We got your ticket before 20 hours and we replied you within 20 minutes when we got tickets to give us staff account access so we can help you to solve this problem. So please reply that ticket our support team will make sure that app will work perfect in your store. Thank you

2020年1月24日

I spent hours importing reviews and sorting through and publishing them, only to find out they had all been deleted a few days later just as I was about to launch the product.
Contacted their support and after days of waiting and giving them access to my store they just wasted time and then said it's fixed, I checked and they did nothing and it's still not fixed.

Not the first time I had to contact them about problems with the app. It's a very slow and unreliable app, and the support is even worse

Epic Pine
オーストラリア
アプリの使用期間:1年以上
WebContriveが返信しました 2020年1月25日

We are sorry for the inconvenience that you have faced with our app.
I think you have changed the Product Handle that's why the reviews are not showing. We have sent you a Collaborator Account request to access your store so we can check what issue you have faced so we can fix that for you.
We have also mailed you regarding that and also replied on your live chat but you were not available.

Looking forward to hearing from you.

編集日:2019年8月5日

Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.

However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.

If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.

How To Viking
アメリカ合衆国
アプリの使用期間:約1年
WebContriveが返信しました 2019年8月3日

Hi, Sorry for the problem you faced. As we further investigate issue and we found that you changed product handle or url so reviews does not match with it so as we replied to you in ticket we solved that issue for the product which you mentioned. So can you please verify it. Hope you will change your review once you verify it.

Looking forward to hearing from you.

Thank you
Support Team @ Thimatic

2022年4月9日

App disappeared all of a sudden. This is the error message "thimatic-apps.com unexpectedly closed the connection" It's been more than 14 hours now. No way to contact them

Magnite
アラブ首長国連邦
アプリの使用期間:5ヶ月
編集日:2019年3月6日

before update :very useful I use it on my shopify website it really help me a lot. the best thing is free. thank you !

after update: don't use it .

TURWHO
シンガポール
アプリの使用期間:5ヶ月
2019年8月26日

We can do nothing with FREE plan, an advice found an other app !!!! I'm really disappointed !!!!!!

BB DAM
フランス
アプリの使用期間:3ヶ月
WebContriveが返信しました 2019年8月27日

Hi there, We are really sorry for the problem you faced. But with our app's free plan you are getting almost all the things which you need for any store product review. In our paid plan you are getting only advanced features. You are also getting photo reviews with the free plan so please let us know what things are missing in the free plan so we can work on it in future. Looking forward to hearing back from you. Thank you

2020年4月30日

my app is not working .. it only worked for 2 days not its showing circles and i can't access any reviews.

Find Essential
イギリス
アプリの使用期間:3ヶ月
WebContriveが返信しました 2020年5月1日

I think you haven't set the app code to your theme.
I have sent you a Collaborator Account request which you need to accept so that I can access your store and set up the entire app perfectly.
You will find the Collaborator Account request in Store Admin > Settings > Plans and Permissions.

Thank you.

2019年10月21日

The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....

Pureborn US
中国
アプリの使用期間:約2ヶ月
WebContriveが返信しました 2020年1月25日

We have fixed this issue that you had faced. Can you please test it?
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.

Looking forward to hearing from you.