Rivyo Product Reviews

Rivyo Product Reviews

Recensies (2.219)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
Bewerkt 6 maart 2019

before update :very useful I use it on my shopify website it really help me a lot. the best thing is free. thank you !

after update: don't use it .

TURWHO
Singapore
5 maanden gebruiken de app
26 augustus 2019

We can do nothing with FREE plan, an advice found an other app !!!! I'm really disappointed !!!!!!

BB DAM
Frankrijk
3 maanden gebruiken de app
WebContrive heeft geantwoord 27 augustus 2019

Hi there, We are really sorry for the problem you faced. But with our app's free plan you are getting almost all the things which you need for any store product review. In our paid plan you are getting only advanced features. You are also getting photo reviews with the free plan so please let us know what things are missing in the free plan so we can work on it in future. Looking forward to hearing back from you. Thank you

30 april 2020

my app is not working .. it only worked for 2 days not its showing circles and i can't access any reviews.

Find Essential
Verenigd Koninkrijk
3 maanden gebruiken de app
WebContrive heeft geantwoord 1 mei 2020

I think you haven't set the app code to your theme.
I have sent you a Collaborator Account request which you need to accept so that I can access your store and set up the entire app perfectly.
You will find the Collaborator Account request in Store Admin > Settings > Plans and Permissions.

Thank you.

28 november 2019

So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem

BEAUTÉ.
Frankrijk
Ongeveer een maand gebruiken de app
WebContrive heeft geantwoord 29 november 2019

We have checked your store and find that you haven't uploaded any images. We have sent you an mail from "support@thimatic.com". Please check that and reply to it so we can fix the issue that you have faced.

Thank you.

Bewerkt 8 mei 2019

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

Glyco Skincare
Australië
Ongeveer een maand gebruiken de app
WebContrive heeft geantwoord 13 mei 2019

We are really sorry for the issue you faced. Can you please give us one chance to prove our self? As we already solved this issue and we tested it and it is working completely fine. So please try it out i'm sure you will love it. Thank you

21 oktober 2019

The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....

Pureborn US
China
Ongeveer een maand gebruiken de app
WebContrive heeft geantwoord 25 januari 2020

We have fixed this issue that you had faced. Can you please test it?
Do you need any other help then please send an email on "hello@thimatic.com" to create a ticket or you can also contact us on the Live Chat from our app admin.
I hope you can update the feedback.

Looking forward to hearing from you.

Bewerkt 4 april 2020

if i need to contact support for inserting reviwes for each product and for that i lose a lot of time and i still pay $ 6 for that i will teach them to insert myself. The purpose of the application is automation isn't it? support is kind but i have the impression that they have a lot of work and that it took me an hour for three products and eventually I had to manually delete the 1,2,3 ratings and if I only asked for 5 stars.I give for support 5 star but for app 1.After two days that i lost whit their support they "explain" me that i should hit "all" reviwes and then i dellet my self the rest 4,3,2,1 star reviwes!Second problem is when u sholud do manuel installation for every product because automatic does not work.And yes if there is problem it is All express error!I install app call "LOOX" will see if that app work.

French Way
Frankrijk
12 dagen gebruiken de app
WebContrive heeft geantwoord 1 april 2020

We are sorry for the problem you faced.
I think you have selected the "All Reviews" option in AliExpress import that's why all reviews imported. Can you please share an AliExpress import screen recording video on "support@thimatic.com"?

Thank You.

27 augustus 2020

it doesn't work and the app name rivyo just faking the authentic "Ryviu"
Rubbish!
it doesn't work and the app name rivyo just faking the authentic "Ryviu"
Rubbish!

Intimate Material
Verenigde Staten
7 dagen gebruiken de app
WebContrive heeft geantwoord 27 augustus 2020

Hey, we are really sorry for the problem you faced but as we see there is not live chat or ticket initiated by you.

Please let us know what issue you are facing we will try our best to solve it asap. To contact support you can email us on support@thimatic.com or you can initiate a live chat from the app admin we will help you to solve problem on top priority.

Looking forward to hearing back from you.

Thank you

4 maart 2019

Can't edit reviews, can't upload photos. After contacting the support, the edit review button got removed. Don't waste your time on this app.

Teddith
Verenigde Staten
4 dagen gebruiken de app
Bewerkt 15 februari 2021

This doesn't work. I could upload only two review and those two reviews look so fake with bad english translation. I couldnt see the reviews uploaded on my website so asked help to Rivyo assistant. they asked for permission to access my store features. I allowed it. They made the review showed up but nothing works. It can not upload new reviews.They deleted my duplicate code. I didnt authorize that ever. What is wrong with them

TeenyStuff
Canada
2 dagen gebruiken de app