Robo Product Importer

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience and look forward to working with you!

We are deeply concerned about your recent 1-star review and accusations regarding information theft. Integrity and transparency are core values at Robo app, and we take such allegations very seriously.

Firstly, we want to assure you that we do not engage in any form of information theft or unethical practices.We value the trust our customers place in us and would never compromise that trust. We have thousands of merchants use this app without ever getting this kind of accusation.

Regarding the issue of store permission, we want to clarify that we requested this permission only to investigate the specific issue of products not importing in your particular store. This was done as a last effort when all other investigation methods failed. Our intention was solely to resolve the technical issue and improve your experience with our app. Furthermore we requested store access with limited permissions only. This is a standard investigative practice amongst most apps on Shopify.

It's important to note that our app operates within Shopify's secure environment, which includes robust security measures to safeguard user data. We do not have access to sensitive information beyond what is necessary for the app's functionality, and we do not share or sell any user data to third parties.

Once again, we apologize for any inconvenience this situation may have caused and appreciate your feedback as it helps us improve our services. Thank you for your understanding.

This is an unfair review by folks from Country Decor & More.

Our team emailed them multiple times explaining the situation and we have not received a response. We have been given a negative review for no fault of ours.

If you want to speak to us, you may reach our team at support@roboapp.freshdesk.com and we will be there to answer right away.

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the app experience! Wish you good luck!

Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!