Anmeldelser (416)

Samlet bedømmelse
4
Antal pr. bedømmelsesniveau
  • 71 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 3 % af bedømmelserne er på 2 stjerner
  • 19 % af bedømmelserne er på 1 stjerner
Redigeret 15. november 2021

Introduction into the app was very straightforward and my account rep is very transparent and is quick to answer any questions I have. Satisfied with my customers claim experience with route as well. I don't have to worry about unhappy customers because Route provides that extra security and actually provides insurance on lost, damaged or stolen orders. I've successfully dealt with orders using Route and I love it.

EVCR
USA
Cirka et år bruger appen
RouteApp LLC svarede 12. marts 2021

Hello,

Thank you so much for the review! We are so happy to hear that you’ve enjoyed working with Route and your Customer Success Manager, Ahseante and your Account Executive, Brady. We think they're both great, as well!

It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!

Have a wonderful week,

Holly, Customer Support

23. juni 2020

As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.

Lilly la mode Boutique
USA
Cirka et år bruger appen
2. juni 2023

Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.

DanceWear Corner
USA
Cirka et år bruger appen
RouteApp LLC svarede 7. juni 2023

Hi there, thank you for sharing your experience with us! We're delighted to hear that the setup process was smooth and that our service has been well-received by your Customer Service team, and we're also grateful to hear of the positive results. Rest assured, we'll continue to prioritize your satisfaction and strive to provide excellent service moving forward. Thank you again for your feedback.

Take care,
Leea, Customer Service

23. juni 2020

Our AOV is $250 so considering - happy to not have to deal with lost shipments anymore because they can be expensive.

Domio Sports
Canada
Cirka et år bruger appen
23. juni 2020

I love the piece of mind this gives me. As well as the piece of mind it gives my customers. Knowing the items I’ve worked hard to package are being covered. Wouldn’t go without it.

BowHive
USA
Cirka et år bruger appen
21. maj 2021

Route lets me not worry if my shipments will arrive at my customers' homes safely without the threat of being mislaid or stolen. It's just one less thing to worry about.

Acme Knife Shop
USA
Cirka et år bruger appen
RouteApp LLC svarede 27. maj 2021

Hi there,

Thank you so much for sharing your experience! We're so happy to hear that Route has alleviated any worry around shipments arriving safely to your customers.

We love partnering with merchants such as yourself, and we are happy to protect your professional, high-quality knives.

Should you or your customers run into any questions or delivery issues, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist.

All the best,

Jordan, Customer Service

23. juni 2020

Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.

Hogy Lure Company Online Shop
USA
Cirka et år bruger appen
15. december 2021

Route has been great for us! It has built confidence for our customers and we have seen lots of people take advantage of Route! It was really easy to install, and we now have it on two other Shopify stores that we run in addition to our Water Filtration website.

Drinking Well Co.
USA
Cirka et år bruger appen
RouteApp LLC svarede 6. januar 2022

Hi there,

Thank you for taking the time to write this kind review. We're happy to hear you have a good experience installing Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

25. august 2021

We have a unique use case- however the Route team have been proactive and had open communication on how we can improve outcomes between both businesses as well as implementing those improvements. Installation was fast/easy and communication is quick even though we are in completely different time zones.

OMNIDESK AUSTRALIA
Australien
Cirka et år bruger appen
RouteApp LLC svarede 10. september 2021

Hello,

Thank you for writing this wonderful review! We are thrilled to hear you have had a great experience with Route and the installation was a simple process. Route takes pleasure in offering world-class customer service.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service

9. december 2021

The app is a convenient solution for carrier mishaps which saves us and our customers time and money.

Off The Grid Surplus
USA
Cirka et år bruger appen
RouteApp LLC svarede 22. december 2021

Hi there,

Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service