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We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10
Hi there!
Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers.
Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time.
Best,
Leea, Customer Service
Everything so far has been an awesome experience. We haven't had a claims or anything yet but our customers seem to really like the added protection offered through Route. Customer service has been great as well. Our account manager just reached out to us to show new features and to see how we were doing. He is very pleasant to work with. No complaints here. Thanks Ahseante!
Hello,
Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account manager has been helpful.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, Customer Service
I love how easy this app is to install and use. It gives me peace of mind when customers purchase the shipping insurance especially with the shipping delays occurring right now. Highly recommend route.
This app is amazing! It gives my customers a peace of mind when ordering from my shop since they're able to purchase affordable insurance. It is SO easy to use!
Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Route was incredibly helpful with getting our reimbursements paid out correctly. We had made a mistake linking our bank account, reimbursements had to be retroactively calculated a whole year back. Our customer success rep was incredibly responsive and totally on top of it. Turned a head-ache of a situation into a very positive one!
Hello there,
Thank you for taking the time to write this kind review. We're happy your success manager has been helpful in figuring out your reimbursements. https://routeapphelp.zendesk.com/agent/tickets/1352330
Best,
Bianca, customer service
Great service. Adoption rate among customers has been very low. But we love the service so much we are considering changing our model so that we pay for route coverage on all orders rather than leaving that decision up to our customers. The integration with Shopify is great. Looks professional and i believe is easy for customers to use. The Route triggered post sale communication with customers is perfect and on point re: letting them know how to use the Route coverage/file a claim.
Good morning,
Thanks for your wonderful review! We are so happy to hear that you've loved the service so much that you're considering moving to our full-coverage model.
We are also glad that the seamless Shopify integration, professional aesthetic, peace of mind, and thorough communication Route brings have all benefited you, your business, and your customers.
We feel so lucky to partner with you and protect your products. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to help.
Hope you're having a great week,
Jordan, Customer Service
Route has been great to work with! Installation of the toggle switch on my checkout page was super fast and easy. They even coordinated with my fulfillment center to make sure that the skus were set up correctly with their system. Super great service! It makes my customers AND me really happy when we don't have to lose money on lost shipments.
Hi there,
Thanks for your wonderful review! We’re happy to hear that you’ve been enjoying Route and working with our team to get everything set up correctly and smoothly. We feel very fortunate to have you onboard with us!
If you should run into any future questions or issues, please feel free to reach out to merchantsupport@route.com and we’ll be glad to assist.
All the best,
Jordan, Customer Service
The Route team is great to work with and our customers find this service valuable. We sell higher-priced items and when customers want to waive a signature requirement, we insist they insure with Route. The insurance service provided by UPS and FedEx always seeks to not pay a claim any way they can. Route actually pays claims. If you are looking for shipping insurance for your store, Route should be at the top of your list.