Route Protection and Tracking

Easy to use and easy for clients to opt out of. Super cheap piece of mind for clients and hassle free for the business owner because it costs you no money! Highly recommend.

I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.

Great guys, just make sure you keep track of your themes. Great service! Really helps with conversion

App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.

We just signed up to use Route as a retailer to better serve our customers. The process was seamless, and every team member we worked with to get started was outstanding. They clearly explained and communicated everything, and ultimately we felt they would add value to our brand through great customer service. We haven't had to file a claim yet, but we can give a 5 star review on the experience so far!

We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.

They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.

We just installed Route last week and we already saw some traction. The on-boarding was super simple and fast. We are stoked we can offer protection for their new rides! We've seen a growing number of packages being damaged over the years and this app was just what we needed to gain trust and add value for our customers.
Would definitely recommend!!

There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.

Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.