Rezensionen (419)

Gesamtbewertung
3,8
Anzahl pro Bewertungsstufe
  • 70 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 3 % der Bewertungen sind 2 Sterne
  • 19 % der Bewertungen sind 1 Sterne
Bearbeitet am 5. August 2020

Used to be great customer service and REAL protection, now after having to ask my customers to file a police report.....this is ridiculous! DO NOT RECOMMEND!

Faux Leather Wholesale
Vereinigte Staaten
11 monate mit der App
Bearbeitet am 9. Mai 2020

2nd UPDATE: Route was working fine on my website for a few months then randomly stopped. The toggle wouldn't turn on and my customers could not add it to their purchases. I tried contacting Route via 3 different methods. It has been over a week and no response.

UPDATE: After seeing my review, a Route rep contacted me. It seems they were not receiving my support requests. He was very helpful and ...

La Femme Boheme
Vereinigte Staaten
10 monate mit der App
14. September 2022

This is the worst app to work with. Very shady business!!! Creating orders on my store without consent or notifying, refunding orders without my consent and without notifying me. Has not been approving claims due to "Cosmetic damage". DO NOT WORK WITH ROUTE, WORST MISTAKE I HAVE DONE!!!

THE MIGHTY HOBBY SHOP
Vereinigte Staaten
10 monate mit der App
RouteApp LLC hat geantwortet 22. September 2022

Hi there,

Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give.

If you have ...

20. Februar 2024

Run away! This company takes your money and doesn’t refund it.
As a small business owner, I am telling you to avoid the headache of dealing with these individuals, we already have enough on our plate.

CHOCOLATL
Vereinigte Staaten
9 monate mit der App
RouteApp LLC hat geantwortet 29. Februar 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

25. Mai 2021

route only replaced 5 packages for us in the last 6 months, our out of pocket for replacements is still astronomical because route doesn't approve MOST claims. their app has been removed from the google play store and we have received constant customer complaints about their lack of service. this company is a scam and shouldn't be on the app store

Restrained Grace
Vereinigte Staaten
7 monate mit der App
RouteApp LLC hat geantwortet 7. Juni 2021

Hi there,

Thank you for sharing this feedback. At Route, we pride ourselves on offering world-class customer service, and we’re so sorry to hear your experience fell short of ...

1. März 2023

Very very disappointed with the service from Route. They increased our prices and broke our check out cart - on chat will raise the issue and the agent then just disconnected the chat without any information or follow up via email

CADDYSACK Golf
Kanada
6 monate mit der App
RouteApp LLC hat geantwortet 6. März 2023

Hi there,

Thank you for sending in your feedback! We are sorry to hear of any miscommunications or delays while working with our team.

We would be happy to discuss the ...

20. Dezember 2020

Terrible experience. The app is glitchy, it doesn't handle well order edits. Customer service doesn't reply or sends canned answers. And when a package is lost they DON'T pay! There's always an excuse. I have been dealing with them for 2 months to get paid for a claim. And they didn't approve another claim that should have been. I am pulling this app out of my store.

Astral Spot
Argentinien
6 monate mit der App
RouteApp LLC hat geantwortet 19. Januar 2021

Hi there,

Thank you so much for your candid feedback! We are very sorry to hear that you’ve had a challenging time with claim approvals and app glitches. We would be happy to ...

Bearbeitet am 3. Dezember 2020

They placed an order for our customer who lost her package WITHOUT paying. Customer service has no response when asked about the detail of the issue/payment. Feel frustrated about the service." More than a week passed, I have not got my reimbursement back yet even after everything they requested set up, no direct response to my question. Really bad service!

TokTok Beauty
Vereinigte Staaten
6 monate mit der App
RouteApp LLC hat geantwortet 24. November 2020

Hi there,

Thanks for your review. I’m so sorry your experience was less than perfect, but I’d love to help clarify. We have recently made an important automation update that ...

12. Februar 2020

Great idea but we do not understand why it has to be a physical product at checkout. It creates a multiple of issues. For example bundle discounts buy 3 items and save it counts route insurance. There is more always shows on what else would you like buy no way to exclude it. The headaches are too much to handle

Cali Tiger
Australien
6 monate mit der App
Bearbeitet am 13. Mai 2021

Absolute rip off. My customer received her crystal which was damaged in transit at the tip. They claim it is only "cosmetic" because the item is still usable but that would mean any of my crystals technically would never be covered as all of the damage would be "cosmetic." Now my customer has paid for a service and they are being ripped off since Route won't cover it. Personally I feel like this ...

crystal cavern imports
Vereinigte Staaten
6 monate mit der App
RouteApp LLC hat geantwortet 8. März 2021

Hi there,

Thanks so much for your candid feedback. Route prides itself on offering top-notch customer service to our merchants, and we are so sorry your experience fell short ...