Route Protection and Tracking

Not worth it at all. A common issue I have is couriers not scanning parcels properly, and items get lost. Route requires me to go to my fulfilment company and obtain documentation that they dispatched it. The whole process is way longer and more work for me than if I claimed the order with my fulfilment company directly. Another common issue is that customers get their shipping details wrong, and items get returned to sender - Route do not cover this. Many customer complaints about not realising that they purchased the Route shipping protection. Route has made HUNDREDS of dollars from my in the couple of months I've been using them, and only one claim out of many has been successful so far. Plus, the way they have set up the protection - they show up as a 'product' in your store with about 80+ varients!! which has caused countless issues and strife - manually editing all varients across 4 stores (almost 360 items to edit), and it's caused havoc with my review platform Loox - even though I've tried to block the Route protection as an item to be reviewed, I have still had many reviews come up for this product which I don't want, and am wasting customers time and effort when I want them reviewing MY products instead. NOT WORTH THE EFFORT OR TIME.

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.

Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure

Run away! This company takes your money and doesn’t refund it.
As a small business owner, I am telling you to avoid the headache of dealing with these individuals, we already have enough on our plate.

Worst customer service, I don’t recommend i am moving to other company. They don’t help and neither provide support. Just waste your time and money when you needed customer support

I’ve been on a chat waiting for a agent from Route for an hour and 15 minutes so far! Definitely the worst “customer service/help”. I could get someone on the IRS or is Social Security office faster...

Route is a hassle, since we switched to another company after Route increased their prices none of our customers are able to file claims. All claims have to be done trough their customer service. They Policy is poorly written to the point that makes me believe it is on purpose so they can cover the orders that they want.

Awful experience

I tried providing this on every package. You can lose a whole lot of packages and replace them at your cost before you get anything out of this app. You have to wait 7 days to make a claim by which time you have to replace a product on your own or make your customer wait a week, which is unacceptable. Unless you are asking your customer to opt in, don't bother.

nope, very difficult to get a hold of someone and when you do they tell you to email someone else. It has been 2 months and still have yet to get someone to answer my question.