Reseñas (419)

Calificación general
3,8
Recuentos por nivel de calificación
  • El 70% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 19% de las calificaciones son de 1 estrellas
Fecha de modificación: 21 de junio de 2023

Route is a hassle, since we switched to another company after Route increased their prices none of our customers are able to file claims. All claims have to be done trough their customer service. They Policy is poorly written to the point that makes me believe it is on purpose so they can cover the orders that they want.

Awful experience

ameriDroid
Estados Unidos
Casi 4 años usando la aplicación
RouteApp LLC respondió 29 de noviembre de 2021

Hello there,

Thanks for writing this kind review! We are happy to hear we have been able to provide a good experience for your customer. Should you run into any future ...

22 de julio de 2020

I tried providing this on every package. You can lose a whole lot of packages and replace them at your cost before you get anything out of this app. You have to wait 7 days to make a claim by which time you have to replace a product on your own or make your customer wait a week, which is unacceptable. Unless you are asking your customer to opt in, don't bother.

Gone Country
Estados Unidos
Más de 3 años usando la aplicación
25 de febrero de 2022

nope, very difficult to get a hold of someone and when you do they tell you to email someone else. It has been 2 months and still have yet to get someone to answer my question.

Son Mias
Estados Unidos
Alrededor de 3 años usando la aplicación
RouteApp LLC respondió 10 de marzo de 2022

Hello there,

Thank you for reaching out. We are sorry you have had trouble reaching out to someone to answer your questions. I do see we had to have our billing department ...

6 de octubre de 2022

We used the app for several years but support stopped responding to me when I asked with help uninstalling The app has been glitchy in our cart for several months and support always told me it was working as expected I wouldn't recommend this app to anyone

Blonyx
Estados Unidos
Alrededor de 3 años usando la aplicación
RouteApp LLC respondió 13 de octubre de 2022

Hi there,

We appreciate you taking the time to send in your feedback, and I am so sorry to hear of these concerns.

Our team would be happy to connect with you to help ...

Fecha de modificación: 8 de noviembre de 2021

DO NOT INSTALL THIS SHAM!! I have been using these people for over 16 months, 90% of my customer choose to use them at checkout. This past week, I got my 1st claim, I thought they are suppose to support us, if something happens, meaning- payout the customer from their insurance, instead they refunded the customer from MY account? Wait, what? I am so confused as to why that happened, they didnt ...

Resin & More Boxes
Estados Unidos
Casi 3 años usando la aplicación
RouteApp LLC respondió 29 de noviembre de 2021

Hello there,

Thank you for taking the time to write a review. We are very sorry about the experience you have had using Route. We would be happy to clarify any confusion. ...

9 de febrero de 2024

Worst customer service, I don’t recommend i am moving to other company. They don’t help and neither provide support. Just waste your time and money when you needed customer support

SmokeTime
Canadá
Más de 2 años usando la aplicación
RouteApp LLC respondió 20 de febrero de 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,

...

31 de marzo de 2022

As the logistics manager for the shop, I've contacted Route support multiple times now regarding an issue where the system doesn't allow us to pass step 9 of onboarding. The app allows us to go through the entire process and clicking the "continue" button of step 9 would be the final action to take. However, no matter the device or browser used it simply does nothing. When it's closed out and ...

Tian Zevon
Estados Unidos
Más de 2 años usando la aplicación
RouteApp LLC respondió 8 de abril de 2022

Hello there,

Thanks for taking the time to reach out! I am sorry you have had any problems with your onboarding experience. I do see we responded on April 1, 2022, with a ...

22 de mayo de 2020

During the Pandemic Route has decided to not protect the shipments over 30 days of order. I understand this is their business practice but during this Pandemic where shipping times have gone up to and over 45 days they have decided to not protect these against loss or damage. I was a long time user but this practice is down right not consistence with any values of a insurance company and a false ...

yielddeals
Estados Unidos
Alrededor de 2 años usando la aplicación
4 de abril de 2023

Route is a ripoff. Route controls how much your customers pay to protect their packages. They raise the rates as your claims increase (like it's your fault). Merchants have no control over the claims process so if a customer files a legitimate claim and is denied by Route, the merchant is out of pocket for the replacement. All of this is done while Route sits back collecting all the money your ...

Good Vibes All Purpose Cleaner
Estados Unidos
Alrededor de 2 años usando la aplicación
RouteApp LLC respondió 7 de abril de 2023

We appreciate your feedback regarding your experience with our platform. We apologize if our service did not meet your expectations. We would like to clarify that Route's ...

Fecha de modificación: 25 de abril de 2023

Edit - Since writing this review we continue to have issues. Route again asked us to replace an order at our expense and promised us reimbursement within the week, it is now going on 2 weeks with daily follow ups where we are repeatedly lied to and told that the money has been paid when it in fact hasn't. They are falsifying information in the dashboard and not making payments even when they say ...

Willow and Beech
Australia
Alrededor de 2 años usando la aplicación
RouteApp LLC respondió 23 de febrero de 2023

Hi there,

Thank you for reaching out to us regarding your experiences. We are so sorry for any miscommunications or confusion that occurred during the billing/reimbursement ...