Route: Post‑Purchase Platform , 407 reseñas
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AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there!
Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Jordan and the team have been most helpful of the past month with our claims - highly recommend. It can be stressful for our clients when ordered items have been delivered broken or simply do not arrive. Thanks Jordan for the extra efforts over the COVID period much appreciated..cheers Mat
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there,
Thank you for this glowing review!
We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth.
We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints.
Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can!
Hope you're having an amazing week,
Jordan, Customer Service
*Update Customer service helped us through everything and customers are using the add on feature. We have had success with customer using it and replacing items that were damaged.
Upon adding this app and having them install it, My menu disappeared. We had customers calling why they cant access parts of my website anymore. So if you have any advanced apps be warned they will change them. This cost us 3 hours of work to get it back to where it was. Not sure if the customer will like this feature yet. If they do I will up the stars.
Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!
Hi there,
Thanks for taking the time to write a review. We are happy you have a great experience with our support team. Route prides itself on different excellent customer service.
If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Best,
Bianca, customer service
This app definitely helps customers buy. At first I was a little hesitant to see if it would deter people, but the numbers show that more people buy with the insurance option. Route's customer service is great. Honestly no complaints with this app. I see it as a must have.
I tried providing this on every package. You can lose a whole lot of packages and replace them at your cost before you get anything out of this app. You have to wait 7 days to make a claim by which time you have to replace a product on your own or make your customer wait a week, which is unacceptable. Unless you are asking your customer to opt in, don't bother.
We used the app for several years but support stopped responding to me when I asked with help uninstalling The app has been glitchy in our cart for several months and support always told me it was working as expected I wouldn't recommend this app to anyone
Hi there,
We appreciate you taking the time to send in your feedback, and I am so sorry to hear of these concerns.
Our team would be happy to connect with you to help resolve any issues you are experiencing. Please feel free to contact your designated Customer Success Manager, or reach out through our help center here: https://route.com/help-center, at any time.
Best,
Leea, Customer Service
So far so good. I had some technical issues with the app and received immediate help which was quite the relief and greatly appreciated.
Hello,
Thank you for writing this wonderful review! We're thrilled to hear our team was able to get you taken care of. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a great day,
Bianca, Customer Service