Reseñas (419)

Calificación general
3,8
Recuentos por nivel de calificación
  • El 70% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 3% de las calificaciones son de 2 estrellas
  • El 19% de las calificaciones son de 1 estrellas
23 de junio de 2020

My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.

WANDRD Gear
Estados Unidos
3 meses usando la aplicación
Fecha de modificación: 27 de junio de 2022

Working well and customers enjoy the ability to protect their orders. The route platform is not as user friendly and how it works from a merchant standpoint is not explained thoroughly.

Soeur Co
Estados Unidos
3 meses usando la aplicación
RouteApp LLC respondió 23 de junio de 2022

Hi there,

Thank you for taking the time to send in your feedback. Our sincerest apologies for any miscommunications during this process, and I am more than happy to help!

After review, it looks like our team was able to assist you with your reimbursement questions and requests! However, our team is ready and here to assist further if you are still seeing issues or concerns with those funds.

You can contact us through this link: https://help.route.com/hc/en-us and we would be glad to clear up any of those questions or concerns with you!

All the best, and take care,
Leea, Customer Service

1 de marzo de 2019

We've been using Route for a few weeks now and so far it's been great! Set up was very easy and the route support team has been excellent! We haven't had any customers need to use the service yet so I can't comment there, but most customers have purchased and I love being able to give them the option. The plugin looks great on our site and isn't too intrusive. That helps me know it's not affecting the conversion rate in a negative way... I'm willing to bet it'll increase it as customers will feel more secure about their purchase, especially since our product is a high enough price point that customers would be worried about losing it in the mail, etc. Super happy with Route, great app/service!

Shower Diffuser
Estados Unidos
2 meses usando la aplicación
17 de enero de 2019

Amazing app! We (along with every other Shopify store) have been waiting for a shipping insurance option for years and were just referred to Route. Great feedback from our customers with them adding Route to their orders, I would say a must have FREE app!

Nylah Beauty
Estados Unidos
2 meses usando la aplicación
1 de febrero de 2019

It increased my conversion rate immensely. Incredible service. Nearly every customer snags Route shipping insurance on their way to check-out, and it gives me and them peace of mind. Definitely recommend, I don't know why anyone wouldn't use this service!

Rock Blocks
Estados Unidos
2 meses usando la aplicación
Fecha de modificación: 11 de junio de 2020

Great App. I just try to calm down my customers in this pandemic period and ask them to claim after 7 days so my customer is still ok with it and Route still not lose their profit.

Golonzo
Tailandia
2 meses usando la aplicación
Fecha de modificación: 2 de abril de 2019

I've been using this app for about a month now. I think it actually did help with conversion. However, I did have some issues with it after a customer complained. The staff reached out to me promptly and helped me figure out ways we can help the customer while they work on addressing some of the issues I raised on the upcoming version of the app.

Luxury Bag Display
Estados Unidos
2 meses usando la aplicación
28 de mayo de 2019

Route has been a game-changer. There is nothing worse than receiving complaints about damaged products and Route has lifted that off or our shoulders. I was skeptical at first, but was reassured to find that they treat my customers with the same "white glove" service that I strive for. They were helpful and friendly in setting everything up and it has been an easy addition to our store. I only wish I had found out about their service earlier. Highly recommended even if you have have a small damage rate.

Replica Surfaces
Estados Unidos
Alrededor de 2 meses usando la aplicación
Fecha de modificación: 2 de septiembre de 2021

Awesome customer service! Filing shipping claims takes so much time for merchants. Route helps with this process by having the claims handled by your customer through an easy process and then they do the rest. It is a pleasure working with Cameron and his team! Thanks for the support.

SuperMagnetMan
Estados Unidos
Alrededor de 2 meses usando la aplicación
RouteApp LLC respondió 10 de septiembre de 2021

Hello there,

Thanks for the raving review! We are thrilled to hear you have had a great experience using Route. We take pleasure in giving world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

11 de agosto de 2022

Route made the integration to our Shopify store as seamless as can be. We noticed an immediate insight into our customer behavior where they are quick to maintain the Route insurance in the cart and throughout checkout. We greatly appreciate all of Route's help in providing additional options to help our customers feel secure with their purchase.

CAMI NYC
Estados Unidos
Alrededor de 2 meses usando la aplicación
RouteApp LLC respondió 11 de agosto de 2022

Hi there,

Thank you for taking the time to send in your feedback, this is great news! I am so glad our team was able to make this integration seamless for you and your customers. We are here to help every step of the way!

If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service