Reseñas (407)
Refinar
-
Por calificación
Does not uninstall and still on my store. STAW AWAY. can some one help take this app off my store?!
Hi Reine,
Thank you for bringing this to our attention. We are sorry for any confusion on uninstalling Route. I would be frustrated if I was in the same situation. We would be happy to guide you on this matter. If you reach out to our Onboarding team, they would be happy to help you! https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001446393
I also see we tried reaching out on 1/5/22 and you can reply to that email if that is easier. We want to make sure we are able to help you remove Route from your store.
Thank you for your patience and we look forward to hearing from you!
Best,
Bianca, customer service
I added Route and received a message that it was live. No evidence of it being live on the site. I have messaged them three times over a few weeks with absolutely zero response. I now want to get rid of it due to their awful support and am likely to have to pay someone else to get rid of any code they installed. Not to mention they have a connection to my bank account that I don't trust at all any more since there is no way to communicate with them. If I could give zero stars I would.
The set-up took no time at all! We had our first customer using it later that day.
I like that our customers have this added protection, and it means we aren't out of pocket should anything go awry, in fact we might even make more through resent orders.
This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.
We have over half of our customers use it. I'd highly recommend this!
Had to delete. It automatically adds to the order and you have to go back to the cart to remove it. In order to not have it auto add to cart they said it would take 3 days. It should be a click of a button either to have it auto add or not. Also it being considered a "product" in my shop got my facebook catalog denied. Great times.
Hi there,
Thanks so much for your candid feedback. We're always looking to improve our merchant experience, and I'm so sorry to hear you felt unable to use Route as originally planned. We would be happy to clarify the process and help however we can.
In an effort to ensure that the type of Route coverage plan chosen by a merchant is working best for their unique business practice, Route evaluates and approves coverage plan requests after submission. Approvals are processed by our amazing Customer Success Team within a maximum of 5 business days.
Lastly, I was able to connect with our Implementation team, and it does sound like there's a way to create a collection that excludes Route and has Facebook pull from that collection. We'd be happy to work with you to sort that out, if you're interested.
If you would like to continue using Route, please feel free to contact us at merchantsupport@route.com and we'll do everything we can to speed up that approval and Route asset implementation.
Again, thanks so much for your candid review, we greatly appreciate it.
All the best,
Jordan, Customer Service
I have been trying to install and get this app working on my store for last 1 week. Extremely difficult to get hold of customer support. Only have an email option. Email responses are slow.
Hi there,
Thank you for bringing this to our attention. We are sorry you have had any issues with getting Route set up. We would be happy to help out with any issues you have had. We do apologize we only offer email responses at this time and I sincerely apologize for the delay in responses.
If you come across any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, Customer Service
As the logistics manager for the shop, I've contacted Route support multiple times now regarding an issue where the system doesn't allow us to pass step 9 of onboarding. The app allows us to go through the entire process and clicking the "continue" button of step 9 would be the final action to take. However, no matter the device or browser used it simply does nothing. When it's closed out and relaunched It is stuck on a limited access portal screen. We have had to delete and reinstall the app multiple times with no luck. I am sure this is internal because a few days ago I set up this app on another store. So it seems like there is an issue completeing onboarding on this shopify account. I am only giving it 1 star because at the very least we should have received a response from support. They have never replied or contacted us back. I hope we never need support with the other shop.
Hello there,
Thanks for taking the time to reach out! I am sorry you have had any problems with your onboarding experience. I do see we responded on April 1, 2022, with a possible solution. If that doesn't work, please respond back to that email and we would be happy to help you further.
We appreciate your patience regarding your onboarding and look forward to hearing from you.
Thanks,
Bianca, customer service
I tried to get this installed on my site. They requested access as a collaborator which I gave them. I had problems with figuring out where the app was supposed to show up on my site. I emailed them multiple times with absolutely ZERO response and so I had to remove this from my site.
I have been trying to add this app for hours and now I finally said forget it. It shouldn't be this difficult to add something to your site. Even watching up to 6 videos I still did not get it so I uninstalled.
Hi there,
That's unusual, so thank you for bringing this to our attention! At Route, we pride ourselves on offering world-class customer service, and we'd like to dig into why installation was short of seamless in your experience. We’d like to take a closer look and help with any questions that come up while adding Route to your site. You can contact us at cms@route.com and we'd love to help any way we can!
All the best,
Bianca, Customer Service
If I could, I would rate 0 stars, as the only thing this app did is to charge my customers extra and not provide any help or refund, as claimed.
I have yet to receive any reply from them on any of the emails I have sent. My customers have only received generic replies that only frustrated them further.
Was very hyped about it, but was proven to be a horrible experience.