Avis (419)

Note globale
3,8
Nombre d’avis par note
  • 70 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 19 % des avis sont des avis à 1 étoiles
9 juin 2020

If I could, I would rate 0 stars, as the only thing this app did is to charge my customers extra and not provide any help or refund, as claimed.

I have yet to receive any reply from them on any of the emails I have sent. My customers have only received generic replies that only frustrated them further.

Was very hyped about it, but was proven to be a horrible experience.

Soft Pet Paws
Bulgarie
4 jours d’utilisation de l’application
6 mai 2021

Are you guys still functioning? I have not gotten any response in 2 weeks. I am also looking at my dashboard and we have issues from December that have not been taking care of. Assist me that would be really appreciated

Bona Fide Flower
États-Unis
3 jours d’utilisation de l’application
RouteApp LLC a répondu 28 mai 2021

Hi there,

Thank you for relaying your experience to us. We are so sorry to hear you’ve had trouble contacting our team and using your Dashboard. We’d love to do everything we ...

3 juin 2021

I have been trying to add this app for hours and now I finally said forget it. It shouldn't be this difficult to add something to your site. Even watching up to 6 videos I still did not get it so I uninstalled.

Remixyakickz One Stop Custom Shop
États-Unis
4 jours d’utilisation de l’application
RouteApp LLC a répondu 15 juin 2021

Hi there,

That's unusual, so thank you for bringing this to our attention! At Route, we pride ourselves on offering world-class customer service, and we'd like to dig into ...

Modifié le 20 juin 2023

This app is annoying calling and emailing with unsolicited requests, refusing to respond by email, they only want to talk over the phone, forgetting it is online business, ecommerce - digital economy.

They do not adhere to Shopify framework, they want you out of your Shop to create a login on their side while most of the app out there would use Shopify's framework starting with seamless and ...

AMTECH DIRECT
États-Unis
Environ une heure d’utilisation de l’application
RouteApp LLC a répondu 20 juin 2023

Hi there, we deeply apologize for the unfortunate experience you had. Our utmost priority is to assist directly with any shortcomings and make things right for you. We will ...

27 juillet 2021

Doesn't work! Can't change or delete the variants they always come back on a refresh. So frustrating, Deleteing the app and looking for an alternative. Not good.

LuxeKaris
Royaume-Uni
26 minutes d’utilisation de l’application
RouteApp LLC a répondu 11 août 2021

Hi there,

Thanks for taking the time to share this feedback. I am sincerely sorry for any frustration the variants may have caused. While it is possible to change the SKUs, ...

1 janvier 2022

Does not uninstall, code is still on website. No instructions. Should not be allowed in app store. Stay away.

CaseBuddy Australia
Australie
4 minutes d’utilisation de l’application
RouteApp LLC a répondu 6 janvier 2022

Hi there,

Thank you for bringing this to our attention. We are sorry for any confusion on installing Route. We can definitely see how frustrating that could be. We would be ...

4 mai 2021

This review is for both the Route app and one of their sales team members. I received a series of offensive emails from one of the reps. Their lack of professionalism reflects poorly not only on them but more importantly the company and platform. I hope other business owners do not have the same experience.

Good Wave
États-Unis
1 minute d’utilisation de l’application
RouteApp LLC a répondu 18 mai 2021

Hi there,

Thanks so much for your candid feedback. Route prides itself on offering world-class support and communication to our merchants across all departments, and we're so ...

11 janvier 2024

andaseatglobal
États-Unis
Plus d'un an d’utilisation de l’application
RouteApp LLC a répondu 24 janvier 2024

Hi there,

Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!

Skylar, Customer ...

13 novembre 2023

Hay Chix
États-Unis
27 jours d’utilisation de l’application