리뷰 (414)

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2023년 2월 21일

Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!

ReflectionsofChrist
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2023년 2월 23일

Hi there,

Thank you so much for taking the time to share your positive experiences with us! We are so glad to hear that Justin and our Support Team have both been vital and consistent resources for you and your customers.

If you would like to submit any other feedback or have other questions please feel free to contact your CSM, or utilize our Help Center here: https://help.route.com/hc/en-us.

Have a great day,
Leea, Customer Service

2021년 10월 4일

As the person who has to deal with pretty much every aspect of our brand's online business, Route is a godsend. Not only do we get to decrease costs associated with rogue shipments (replacement units, additional shipping, etc.), we also get to increase customer satisfaction at the same time. This, in turn, means that means I will have to deal with fewer upset customers. AND Route is free for merchants? It's a no-brainer. Literally every eCommerce store should be on board. And a special shout-out to Colton in eCommerce Partnerships as well. He has been communicative, helpful, and prompt in response every step of the way. 13/10, what's not to love? Very much looking forward to our continued partnership.

EpiladyUSA
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2021년 10월 8일

Thanks for taking the time to write the review! We're pleased to hear you are having a great experience using Route. We are proud we are able to hit your standard of support.

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

2021년 3월 7일

Route is a Godsend for small business owners like us. We have had issues with the post office reliably delivering our packages and have lost a lot of revenue having to resend or refund orders. Being able to insure all our packages through route has boosted our confidence in sending out our orders. Thank you so much for this amazing service!!

Surreal Makeup
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2021년 3월 8일

Hi there,

Thank you for this lovely feedback! It is truly our pleasure to partner with you and provide peace of mind for your business, shipped products, and customers.

We are so happy to hear that Route has been a great support during some postal challenges. Should you run into any future snags or questions, please feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to help!

Hope you and yours are staying safe and healthy,

Jordan, Customer Service

2021년 8월 27일

Our experience with Route has been positive from the start. Helpful, knowledgable staff is always friendly and swift to respond to our needs. Submitting claims has never been easier for our team and prompt resolutions to issues provide value to our company and customers.

Get Maine Lobster
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2021년 9월 10일

Hello,

Thanks for the wonderful review. We are happy to hear to you have had a good experience using Route. We take pride in ensuring our team is helpful and offers peace of mind for merchants.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

2020년 6월 23일

Loving it. Saves my customer support employee nearly 15+ hours a week and I'm getting extra orders for the lost products. This is a no brainer.

KANIBI
미국
앱 사용 기간 1년 초과
2023년 3월 29일

Route has been an indispensable asset for our business, providing a solution to the nightmare of getting reimbursements from our shipping provider, which was previously a significant challenge for both us and our customers. With Route, the process of obtaining a new product or reimbursement has become incredibly simple and easy.

One of the biggest issues we faced was product damage during transit, resulting in lost profit. Thankfully, Route has provided us with an effective solution to recover these losses, whether it be for damaged, lost, or stolen products. This has significantly improved our customer satisfaction and resulted in repeat customers.

It's worth mentioning that some negative reviews we've seen about Route are due to poor business management from the company they were purchased from. As someone who handles all the emails about incidents that occur, I can confirm that this is often the case. It's essential to understand that partnering with Route is a two-way street. Both parties need to take responsibility and do their part to ensure customer satisfaction.

Overall, we are incredibly grateful for the convenience and efficiency that Route has brought to our business, and we highly recommend it to any business owner struggling with shipping-related challenges.

KLOUT
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2023년 4월 3일

It's fantastic to hear that our shipping insurance solution has been such an asset to your business. We are committed to providing a seamless experience for our customers and their clients, so it's great to hear that our service has been so effective in resolving issues with lost or damaged products during transit.

We understand how frustrating it can be for businesses to deal with reimbursements from anyone, and we're glad that we've been able to simplify and streamline that process for you. We're also thrilled to hear that our service has improved your customer satisfaction and resulted in repeat business.

As you've noted, some negative reviews of Route are a result of issues with shipping companies, rather than our own service. We always strive to work collaboratively with our customers to ensure that we are meeting their needs and providing the best possible service.

Thank you for taking the time to share your positive experience with Route. We truly appreciate your recommendation and look forward to continuing to support your business.

Take care,
Leea, Customer Service

2019년 8월 15일

The easiest and best thing we could have done for our site. Gone are the days of having to deal with the touchy verification of customer insurance claims. Route was up and running on our site within 48 hours. Since implementing, Route has improved our conversion rates, while providing our customers (especially those overseas) with a greater sense of purchasing confidence.

WANDRD
미국
앱 사용 기간 1년 초과
2020년 12월 8일

Route has been great for the customers that have purchased it! Super easy to use and any issues I've had have been handled great. I wish there was a way to educate more customers on why they should do it. The only interesting thing I've seen while viewing my customer's behaviors is sometimes they get scared and back out of the sale when they see it automatically added. I wish you could do it on the back end somehow.

Asher Golf
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2020년 12월 11일

Hi there,

We’re so glad to hear that you and your customers are enjoying Route! We strive to make both of your experiences with us smooth and simple.

We would love to continue this conversation about optimizing your customers’ experience. Please feel free to reach out at merchantsupport@route.com. Our team will keep an eye out for your email so we can make sure our partnership has the best and biggest impact possible.

Have a wonderful day,

Holly, Customer Support

2019년 1월 22일

I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.

Thread Wallets
미국
앱 사용 기간 1년 초과
2023년 10월 27일

I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.

BYLT Basics
미국
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2023년 11월 2일

Hi there,

Thank you so much for taking the time to share your positive experience, and your journey of growth with Route. We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with our team.

We look forward to continuing our partnership!

Have a great day,
Skylar, Customer Service