리뷰 (408)

전체 평점
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2021년 8월 9일

So far so good. I had some technical issues with the app and received immediate help which was quite the relief and greatly appreciated.

Ichi Planet
미국
앱 사용 기간 4개월
답글 RouteApp LLC개 2021년 8월 11일

Hello,

Thank you for writing this wonderful review! We're thrilled to hear our team was able to get you taken care of. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a great day,
Bianca, Customer Service

2019년 5월 30일

Simple and painless integration into our Shopify store. Implemented at the same time as we were running new product launches, so I can't say for sure what the impact has been on sales... but I have a hunch it's been good. Nice that our customers can have that extra peace of mind and the team at Route has been responsive and professional. Would recommend it, especially if you have a high percentage of website visitors that are new to your brand.

Motivx Tools
미국
앱 사용 기간 4개월
2019년 1월 25일

We've been using Route for a couple months now and it has been a great experience! Set-up is extremely easy and their team is friendly and easy to work with. This app is free for merchants but allows you to provide third-party shipping insurance to your customers where they pay a minimal fee. Many many of our customers started choosing it at checkout immediately. They've already helped a few of our customers who had lost/stolen packages either get a replacement or a refund for their order. They completely take care of it and will just repurchase from your website for the customer if they desire a replacement.

I would recommend using this, you won't regret it!

Kortni Jeane
미국
앱 사용 기간 3개월
2019년 3월 25일

I've had almost 50% of my store's orders use this service since I installed it. I received an order with Route Shipping Insurance only hours after it went live on my site!

YamiKawaiiCo
미국
앱 사용 기간 3개월
2021년 11월 8일에 편집됨

DO NOT INSTALL THIS SHAM!! I have been using these people for over 16 months, 90% of my customer choose to use them at checkout. This past week, I got my 1st claim, I thought they are suppose to support us, if something happens, meaning- payout the customer from their insurance, instead they refunded the customer from MY account? Wait, what? I am so confused as to why that happened, they didnt even email me to notify whats going on or ask any questions, but also low & behold, the customer found her package & says she canceled the claim, Im fuming I was just scammed. Im getting rid of Route immediately. & customer service? None!

Resin & More Boxes
미국
앱 사용 기간 거의 3년
답글 RouteApp LLC개 2021년 11월 29일

Hello there,

Thank you for taking the time to write a review. We are very sorry about the experience you have had using Route. We would be happy to clarify any confusion. Route will refund the order subtotal and taxes to the customer's original payment method, and issue a reimbursement to the merchant for the same amount. If you have more questions on how this works you can use the article here: https://help.route.com/hc/en-us/articles/360055934194-Route-Order-Issues-Resolution-Resolve-via-Platform-

We appreciate your patience on this matter. If you would like further clarifications or a reassessment of any claim, please reach out to us at: https://help.route.com/hc/en-us and we’d be happy to assist.

Thanks and have a great day!

Best

Bianca, customer service

2021년 3월 27일

Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!

iFrenchy
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2021년 3월 30일

Hi there,

Thanks so much for this glowing review of Zoram's stellar customer service and response times, as well as our app!

We feel very lucky to work alongside him, and with merchants such as yourself.

Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us, and we'd be happy to help however we can.

Hope you're having a wonderful week!

Jordan, Customer Service

2019년 8월 22일

Simple setup and immediate results! Fantastic way to increase conversion rates and elevate our customer service offerings. A win - win.

Pink Pewter
미국
앱 사용 기간 3개월
2021년 8월 17일

Route is a good service to use as it takes care of a lot of the issues we simply do not have time to deal with. They work very quick and easy so far we have had nothing but good things to say about the app. They are the solution we have been looking for .

Galore Home
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2021년 8월 23일

Hello,

Thank you for taking the kind words. We're happy we can provide the solution for package protection. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

2021년 6월 1일

Great CSM follow-up, questions are answered quickly, merchant portal is clear and easy to use. The help center has all the essential resources to assist with customers' questions.

VITAE APPAREL
캐나다
앱 사용 기간 3개월
답글 RouteApp LLC개 2021년 6월 7일

Hi there,

Thank you for this lovely review! We're happy to hear that you've enjoyed a wonderfully supportive Customer Success Manager, in addition to Route's easy-to-use Merchant Portal and Help Center.

We feel very lucky to partner with you and your mission of creating functional yet fashionable activewear for all women. Thanks for all you do!

If you run into any future questions, please feel free to reach out to your CSM directly, or our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd love to assist however possible.

Hope you're having a great week,

Jordan, Customer Service

2020년 12월 19일에 편집됨

Our account rep is incredibly helpful and responsive when we have questions about a claim, which lifts a lot of my stress. I don't know what I would do without Route.

Erin Elyse Custom Engraving Company
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2021년 1월 19일

Hi there,

We are so happy to hear that you are enjoying working with Route and your Customer Success Manager, Shaylee. We think she’s pretty incredible, as well.
We are always here to help however we can so should you have any questions please feel free to reach out to merchantsupport@route.com.

Thank you, again,

Holly, Customer Support