리뷰 (420)

전체 평점
3.8
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2020년 6월 23일

My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.

WANDRD Gear
미국
앱 사용 기간 3개월
2022년 6월 27일에 편집됨

Working well and customers enjoy the ability to protect their orders. The route platform is not as user friendly and how it works from a merchant standpoint is not explained thoroughly.

Soeur Co
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2022년 6월 23일

Hi there,

Thank you for taking the time to send in your feedback. Our sincerest apologies for any miscommunications during this process, and I am more than happy to help!

...

2020년 5월 22일

During the Pandemic Route has decided to not protect the shipments over 30 days of order. I understand this is their business practice but during this Pandemic where shipping times have gone up to and over 45 days they have decided to not protect these against loss or damage. I was a long time user but this practice is down right not consistence with any values of a insurance company and a false ...

yielddeals
미국
앱 사용 기간 대략 2년
2023년 4월 4일

Route is a ripoff. Route controls how much your customers pay to protect their packages. They raise the rates as your claims increase (like it's your fault). Merchants have no control over the claims process so if a customer files a legitimate claim and is denied by Route, the merchant is out of pocket for the replacement. All of this is done while Route sits back collecting all the money your ...

Good Vibes All Purpose Cleaner
미국
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2023년 4월 7일

We appreciate your feedback regarding your experience with our platform. We apologize if our service did not meet your expectations. We would like to clarify that Route's ...

2020년 6월 23일

This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.

Mixology
미국
앱 사용 기간 거의 5년
2023년 4월 25일에 편집됨

Edit - Since writing this review we continue to have issues. Route again asked us to replace an order at our expense and promised us reimbursement within the week, it is now going on 2 weeks with daily follow ups where we are repeatedly lied to and told that the money has been paid when it in fact hasn't. They are falsifying information in the dashboard and not making payments even when they say ...

Willow and Beech
오스트레일리아
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2023년 2월 23일

Hi there,

Thank you for reaching out to us regarding your experiences. We are so sorry for any miscommunications or confusion that occurred during the billing/reimbursement ...

2021년 9월 23일

its impossible to get someone on the phone even if you are a merchant. Customers are not able to file claims! What is the point of this service?

Artist Couture
미국
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2021년 9월 29일

Hi there,

Thank you for bringing this to our attention. I am sorry for any trouble your customers are having filing issues. We do see the last time an issue was filed was 9/ ...

2023년 11월 16일

I like this product / service BUT we've had an issue with ROUTE line items not auto fulfilling anymore, and it's been 2 months and multiple emails to continue to ask them to fix it. And still nothing. We're having to manually fulfil orders with ROUTE everyday. It's ridiculous. We'll be switching!

ST SOLEIL
미국
앱 사용 기간 거의 2년
답글 RouteApp LLC개 2023년 11월 28일

Hi there,

We sincerely apologize for any issues you may have experienced with Route. Our top priority is to assist directly with any shortcomings and ensure that any issues ...

2019년 3월 1일

We've been using Route for a few weeks now and so far it's been great! Set up was very easy and the route support team has been excellent! We haven't had any customers need to use the service yet so I can't comment there, but most customers have purchased and I love being able to give them the option. The plugin looks great on our site and isn't too intrusive. That helps me know it's not ...

Shower Diffuser
미국
앱 사용 기간 2개월
2019년 1월 17일

Amazing app! We (along with every other Shopify store) have been waiting for a shipping insurance option for years and were just referred to Route. Great feedback from our customers with them adding Route to their orders, I would say a must have FREE app!

Nylah Beauty
미국
앱 사용 기간 2개월