리뷰 (420)

전체 평점
3.8
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2021년 2월 3일

Terrible app. I have barely had this app for a month and it is terrible. I received several emails to update my billing (which does not even make sense as there have been NO changes with my billing), I try to login in to see what the issue is and I get an error stating there is no account associated with my email. HUH? HOW? I went through my list of emails and nothing. I send in a support request ...

Peachy Pup Co
미국
앱 사용 기간 대략 1개월
답글 RouteApp LLC개 2021년 2월 5일

Hi there,

Thanks so much for your candid feedback. We're always looking to improve our merchant experience, so we greatly appreciate you relaying this info over to us.

We're ...

2021년 5월 11일

We finally got a lovely person (Katie) to provide us some support and help regarding the appin the end. But by that point there had just been too many issues to make it worthwhile. First, setup is not easy or smooth. Secondly, they modified some things in our checkout process that we didn't want and we had to have them resolve it. Next, we see clients adding it (or having it default and them not ...

DopeBoo
미국
앱 사용 기간 3개월
답글 RouteApp LLC개 2021년 5월 21일

Hi there,

Thank you for relaying your experience. We’re so happy to hear that our wonderful CSM, Katie, was able to provide help and clarity in the end . We do apologize, ...

2020년 11월 2일

It's a good idea and I guess it gives customers confidence. Although I'm not sure how the claim process works since my customers didn't have to make a claim. My problem with Route is that they claim that the service is free, while it's not. The way it works is the customer adds to cart "Route package protection" as an insurance and basically adds that cost to the order. Then, Route charges me for ...

Shining-Gifts
미국
앱 사용 기간 대략 1개월
답글 RouteApp LLC개 2020년 11월 20일

Hi there,

Thank you for your invaluable feedback. My sincerest apologies for any frustration caused - I would feel very similarly.

In regards to the claims process, customers ...

2019년 11월 5일

A company that will pay for all your customers' lost, stolen and damaged packages at no cost to you? If it sounds too good to be true, it might be. Over six weeks, Route paid five claims for lost and stolen packages. But our first damage claim—and more importantly, the company's handling of it—caused us to deactivate the app.

We sell luxury baby gear, so the safety and integrity of our products ...

Strolleria
미국
앱 사용 기간 2개월
2023년 6월 13일에 편집됨

UPDATE- Aubri from Route reached out and fixed the issue. Works now.

Does not work. Worked for the first month and now the route check box doesn't even appear. Tried various settings and nothing seems to work.

LEDs 2 RAVE 4
미국
앱 사용 기간 대략 2개월
답글 RouteApp LLC개 2023년 6월 20일

Hi there, thank you for updating your review and bringing the issue to our attention. We apologize for the inconvenience you experienced initially and we're so glad to hear ...

2020년 8월 8일

We have used this app for about one month and maybe 800 customers have purchased it. The process for the customer to request a replacement and reorder is not easy like their sales team have suggested. A customer will almost always get frustrated and require support from the brand.

Maybe 20 customers have requested a claim and as of now only one has been approved. We have had to mitigate for these ...

SUVA Beauty
캐나다
앱 사용 기간 2개월
2021년 8월 11일

Started off great, app was working well. Then our checkout started crashing on mobile, this continued to happen and our abandoned cart rate skyrocketed. Even after we deleted the code and the app, the route text stayed on our checkout, we have lost thousands of $ in sales due to this app. They have said they will fix the issue but never do, then they asked us to reinstall the app, and it started ...

thetoespacer
캐나다
앱 사용 기간 21일
2020년 7월 29일

Great idea, but the execution is not smooth enough. Having a separate email to the client is clunky, needs to be integrated into the Shipping Confirmation Email within Shopify. We still field all the emails/questions from clients regarding their shipment. No benefit gained with this product installed.
I've also reached out to support and not heard anything back for over 48 hours. That response ...

Coconu
미국
앱 사용 기간 20일
2020년 8월 12일에 편집됨

The process getting setup was not great.

The pricing was off from what we were charged. The first clams were denied. The claim process was not easy at all for us. Customers complained a lot about there setup.

Overall experience was horrible and I would love my money back!!

Your Oil Tools
미국
앱 사용 기간 19일
2020년 5월 6일

If you care about your customers' experience like we do, you would stay away from this service. They are great in sales but they don't offer any technical support or customer service. Many customers have been adding the insurance to their purchase which was ok, however claims which have been made by our customers have been left unanswered (almost a week now) with no sign of them getting answered. ...

Shiny Leaf
미국
앱 사용 기간 17일