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I Love how easy it is for my customers and how much of a relief it is to not have to deal with USPS anymore!! Plus you get assigned your own account manager, which I love the personal touch and feeling valued enough to be able to get a hold of a human if there’s ever an issue. Route has saved me so many times when usps makes a mistake and won’t take ownership for it. I honestly don’t know why any business wouldn’t have Route as apart of their checkout process!!
Hi there,
Thank you so much for this glowing review! We really appreciate the time you took to give us your feedback, and we are so glad our team can provide this support for you and your customers!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
Take care,
Leea, Customer Service
First, the customer service is amazing! Quick response and very awesome to work with.
Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.
Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.
We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.
Hi there,
Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection!
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
I got ninety-nine problems, but Route ain't one. We've had problems with customers calling in 60 days after their order was marked as delivered, demanding satisfaction. We've had trouble with mail getting lost or severely delayed. We've had trouble with stolen and misdelivered packages. We had a hurricane stop the mail for weeks. Route has always delivered what they promised.
Hi there,
Thanks for the awesome review! We're happy to hear we have made life a little easier with lost packages. We strive to give the best service and are happy we could meet your standard.
Please feel free to reach out to our team if you have questions at: https://routeapphelp.zendesk.com/hc/en-us.
Best,
Bianca, customer serivce
Prompt answers to my questions, good coverage on lost and damaged items. Very easy for customers to use. I am looking forward to more sales.
Hello,
Thanks for writing this review! We are happy to hear we have provided good customer service for you. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us
Best,
Bianca, Customer Service
We use this app to bring our customer more confidence in our services and shipping...
It has increase our direct sales! It if fats, reliable and defenetly useful!
Highly recommended!
The customer support is top, and the product team is constantly taking in feedback and making those updates to make the platform the best for both the brand and its customers!
Hello,
Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We are fortunate to have partners who help us be better.
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Enjoy your day,
Bianca, Customer Service
Route provides great peace of mind for customers at reasonable rates. Customer service is available and ready to assist as needed.
Hi there,
Thank you so much for your positive feedback! We’re so happy to hear that you’re enjoying what we do best - providing customers with peace of mind.
As always, our Customer Service team is ready when you need us. If you have any questions that arise, please don’t hesitate to reach out to merchantsupport@route.com.
Happy Holidays,
Holly, Customer Support
We have loved having route! It's great for our customers to have them easily be able to get a replacement/refund if anything goes wrong with their shipment. Especially around the holiday season. Most of them have been adding route to their purchases which helps our customer service team as well.
Hi there,
Thanks so much for this review and feedback! We have similarly loved working with your team and customers, and we are excited to continue our partnership throughout the holiday season and beyond.
Should you run into any questions or issues, please let us know at merchantsupport@route.com and we’ll be happy to assist!
Have a great evening,
Jordan, Customer Service