리뷰 (408)

전체 평점
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2022년 2월 15일에 편집됨

I got ninety-nine problems, but Route ain't one. We've had problems with customers calling in 60 days after their order was marked as delivered, demanding satisfaction. We've had trouble with mail getting lost or severely delayed. We've had trouble with stolen and misdelivered packages. We had a hurricane stop the mail for weeks. Route has always delivered what they promised.

ShoeNami
미국
앱 사용 기간 대략 3년
답글 RouteApp LLC개 2022년 2월 16일

Hi there,

Thanks for the awesome review! We're happy to hear we have made life a little easier with lost packages. We strive to give the best service and are happy we could meet your standard.

Please feel free to reach out to our team if you have questions at: https://routeapphelp.zendesk.com/hc/en-us.

Best,
Bianca, customer serivce

2021년 12월 15일

Prompt answers to my questions, good coverage on lost and damaged items. Very easy for customers to use. I am looking forward to more sales.

WhatnotGems
미국
앱 사용 기간 대략 3년
답글 RouteApp LLC개 2022년 1월 6일

Hello,

Thanks for writing this review! We are happy to hear we have provided good customer service for you. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us

Best,
Bianca, Customer Service

2020년 7월 2일

We use this app to bring our customer more confidence in our services and shipping...
It has increase our direct sales! It if fats, reliable and defenetly useful!
Highly recommended!

Serendipitylif3
미국
앱 사용 기간 거의 3년
2023년 6월 1일

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
캐나다
앱 사용 기간 거의 3년
답글 RouteApp LLC개 2023년 6월 7일

Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're grateful for your support. If you have any further feedback, please don't hesitate to reach out!

Best regards,
Leea, Customer Service

2021년 8월 23일

The customer support is top, and the product team is constantly taking in feedback and making those updates to make the platform the best for both the brand and its customers!

MATE the Label
미국
앱 사용 기간 거의 3년
답글 RouteApp LLC개 2021년 9월 8일

Hello,

Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We are fortunate to have partners who help us be better.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service

2020년 12월 14일에 편집됨

Route provides great peace of mind for customers at reasonable rates. Customer service is available and ready to assist as needed.

Kentucky Roadshow Shop
미국
앱 사용 기간 거의 3년
답글 RouteApp LLC개 2020년 12월 22일

Hi there,

Thank you so much for your positive feedback! We’re so happy to hear that you’re enjoying what we do best - providing customers with peace of mind.

As always, our Customer Service team is ready when you need us. If you have any questions that arise, please don’t hesitate to reach out to merchantsupport@route.com.

Happy Holidays,

Holly, Customer Support

2020년 12월 4일

We have loved having route! It's great for our customers to have them easily be able to get a replacement/refund if anything goes wrong with their shipment. Especially around the holiday season. Most of them have been adding route to their purchases which helps our customer service team as well.

lojobands.com
미국
앱 사용 기간 거의 3년
답글 RouteApp LLC개 2020년 12월 9일

Hi there,

Thanks so much for this review and feedback! We have similarly loved working with your team and customers, and we are excited to continue our partnership throughout the holiday season and beyond.

Should you run into any questions or issues, please let us know at merchantsupport@route.com and we’ll be happy to assist!

Have a great evening,

Jordan, Customer Service

2021년 8월 26일

Love this app! Our customers love it and have had great success with their reps. Looking forward to continuing to grow the business with Route.

We're Not Really Strangers
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2021년 9월 10일

Hi there,

Thanks for the kind words! We take pleasure in knowing we are hitting your standard of support. We are thrilled in having you as a partner.

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, customer service

2019년 4월 20일

This app is not only incredible and truly does increase conversion, but the customer support was outstanding. I need help desperately on a Saturday night and they were there to assist me. Thank you!

The Great Fantastic
미국
앱 사용 기간 2년 초과
2021년 12월 9일

Everyone needs route! Route has helped tremendously in dealing with lost packages from USPS. It was super easy to install and the Route customer support team has been really hands on in supporting our customer service agents. Get Route, reduce the shipping headache!

Incrediwear Holdings, Inc
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2021년 12월 16일

Hi there,

Thank you for writing this wonderful review! We are happy we could make installing an easy experience. Route prides itself on offering world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, Customer Service