리뷰 (408)

전체 평점
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  • 평점의 71%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 18%가 별 1개입니다
2021년 12월 9일

Everyone needs route! Route has helped tremendously in dealing with lost packages from USPS. It was super easy to install and the Route customer support team has been really hands on in supporting our customer service agents. Get Route, reduce the shipping headache!

Incrediwear Holdings, Inc
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2021년 12월 16일

Hi there,

Thank you for writing this wonderful review! We are happy we could make installing an easy experience. Route prides itself on offering world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, Customer Service

2021년 12월 15일

Excellent communication. 100% customer satisfaction. Incredible peace of mind for me as the business owner knowing that if/when a problem arises, Route will handle it with minimal or even no involvement required from me.

Red Eye Bistro
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2022년 1월 6일

Hi there,

Thanks for taking the time to write this review! We are thrilled we have been able to provide excellent customer service. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

2022년 8월 4일

Our company uses the Route Package Protection as a default add on for our customers orders. It has been a great service that has resolved many shipping issues and provides peace of mind to not only the customers but to us as well. Our representative, Robert, is always very helpful to us in resolving matters. Absolutely no complaints on this part of Route Services. However, we have been experiencing issues with international customers tracking their order on the Route App. I am still giving 5 stars here since not everything can be perfect all the time and I hope they will get whatever bug that is occurring resolved soon. Thanks Route!

Hand Held Legend
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2022년 8월 4일

Hi there!

Thanks for your review! Robert is amazing, and we are happy to hear our team has been prompt and swift. Those are the experiences we strive for!

Our team will always be glad to discuss questions regarding our product and any issues your customers may be running into, so feel free to reach out to us at any time through this link: https://help.route.com/hc/en-us!

Have a wonderful day,
Leea, Customer Service

2019년 9월 18일

This app has completely eliminated our international shipping risk. Best app & people behind it are solid with support.

FiXT Store
미국
앱 사용 기간 2년 초과
2020년 6월 23일

Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!

Element Ring Co
미국
앱 사용 기간 2년 초과
2021년 12월 2일에 편집됨

Very solid, always looks for solutions and response time and resolution has gotten much quicker since we started! We have a really fabulous rep, Katie, who has been extremely helpful with solving issues. We have a unique product that requires extra attention with shipping/damage issues and she's gone above and beyond to make Route work for us. We really love Route!

Wildling
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2021년 9월 8일

Hi there,

Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

2022년 4월 1일

Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!

AZUR FIT®
캐나다
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2022년 4월 8일

Hi there,

Thanks for the kind words! I am happy to hear your CSM has been able to provide excellent service. If you ever come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us.

We'd be happy to help!

Best,
Bianca, customer service

2021년 12월 8일에 편집됨

I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.

LINNÉ
미국
앱 사용 기간 2년 초과
답글 RouteApp LLC개 2021년 12월 16일

Hi there,

Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

2023년 8월 29일

Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.

Magnetic Me
미국
앱 사용 기간 거의 2년
답글 RouteApp LLC개 2023년 9월 29일

Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority!

Have a great day!

Skylar, Customer Support

2023년 7월 14일

Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!

The Frilly Frog
미국
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2023년 9월 29일

Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers.

Have a great day!

Skylar, Customer Support