리뷰 (419)

전체 평점
3.8
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2024년 2월 8일에 편집됨

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it ...

Pure Life Science
캐나다
앱 사용 기간 4년 초과
답글 RouteApp LLC개 2024년 2월 7일

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will ...

2020년 12월 16일

This app has potential, but is seriously lacking after the latest update to policy. We have been utilizing Route throughout 2020 and initially had a great experience (timely communication in helping to get it installed on our site and also with our customers when there was an issue). HOWEVER, beginning this autumn 2020, Route changed its policies where when a claim is filed by a customer and ...

Sloppy Chops Co
미국
앱 사용 기간 거의 4년
답글 RouteApp LLC개 2021년 1월 4일

Hi there,

Route strives to provide top notch customer service, so we greatly value feedback and appreciate you sharing your experience with us. We are so sorry it was less ...

2021년 2월 24일

Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.

United Apparel Liquidators
미국
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2021년 3월 16일

Hi there,

Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our ...

2023년 10월 25일

It makes me really sad to write this because I do actually love the product, but we had to deinstall. It was spamming customers with notifications - sending them 3 emails for a single order: a confirmation, shipping of the "product" which isn't really a product, and an email about their insurance. Within a span of 2 minutes a single customer was just getting way too much. Note that this is with ...

Atmo Home
독일
앱 사용 기간 1년 초과
답글 RouteApp LLC개 2023년 11월 2일

Hi there, thank you for your feedback. We apologize for the unfortunate experience you had. Our top priority is to ensure that Route is working in a way that is best for you ...

2019년 11월 18일에 편집됨

Great idea and eventually will very likely be good. In the current version, it caused more problems than it solved. EDIT: I'm still using the app with the hope it works better in the future, it's a great idea.

The integration is done by adding a product to your inventory, which they don't tell you. This means that any dynamic product display could potentially show the the insurance product. We ...

Harddy
미국
앱 사용 기간 대략 1년
2023년 12월 14일

They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all

The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app

Seems like they make it ...

CRYSTALS.COM
미국
앱 사용 기간 대략 1년
답글 RouteApp LLC개 2024년 1월 4일

Hi there,

We’re disappointed to hear about your experience and offer our sincere apologies. Your feedback is greatly appreciated and will be used to continue to improve how ...

2021년 2월 4일에 편집됨

At first the app worked great (early 2020) and there was Merchant support and even a phone number at that time but now no phone number and emails take days even a week for a response. Over the last 6 months the claim dashboard has issues and trying to file the claim is broken. Even the customer gets an error message trying to file the claim. If you have multiple items in the shipment, you have to ...

Estancia Tiles
미국
앱 사용 기간 대략 1년
2020년 6월 24일

Initial experience was great! The service was exceptional and helped us tremendously through the 2019 Holiday season. Our connection broke sometime in early 2020 and we didn't notice until May (we didn't have any shipping issues). I was surprised no one from Route reached out to us regarding the disconnect from our website. We recently had our first claim in months and it has been a nightmare. ...

Brooklyn Slate Company
미국
앱 사용 기간 9개월
2021년 3월 19일

I can not say that I recommend this service. I used it for more than six months and during all this time I had THREE cases related to delivery problems. And only ONCE did Route cover the cost of the lost item. The last time I received an alarm notification from the post office about a parcel. Track number did not work. I wrote Rout's support and was told they couldn't help with it. Hundreds of ...

dla dushy
우크라이나
앱 사용 기간 9개월
답글 RouteApp LLC개 2021년 3월 24일

Hi there,

Thanks so much for your invaluable feedback. We pride ourselves on offering top-notch customer service, and we are so sorry your experience fell short. We'd be ...

2021년 4월 28일에 편집됨

Updating our review-unfortunately Route has had major bugs and customer service issues of late, and we are de-activating. The slow response times, denials for arbitrary reasons, and billing issues (double billing us multiple times) is worsening our customer service experience, not enhancing it. (ORIGINAL REVIEW: We had some initial bugs implementing Route, but customer support and partnerships ...

needed.
미국
앱 사용 기간 6개월
답글 RouteApp LLC개 2021년 2월 25일

Hi there,

Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features ...