리뷰 (419)

전체 평점
3.8
평점 수준당 개수
  • 평점의 70%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 19%가 별 1개입니다
2024년 12월 31일

We've been using Route since COVID and our experience has been excellent. Install was easy and the customer support has always been quick, friendly and well worth the effort. There is no question the ROI is worth it. 100% would recommend for a shopify store.

Life Elements
미국
앱 사용 기간 4년 초과
2025년 1월 29일

Excellent App! We were very cautious at first but now, we love it and it has saved us a lot of money on refunds due to lost packages. And we don't have to deal with UPS Claims! Thank you for a great App!

MyInboardMarine.com
미국
앱 사용 기간 8개월
2024년 11월 21일

Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.

Little Bipsy Collection
미국
앱 사용 기간 11개월
답글 RouteApp LLC개 2024년 12월 2일

Hi there,

Thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!
Skylar, Customer Success

2024년 11월 20일

We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++

ciele athletics
캐나다
앱 사용 기간 9개월
답글 RouteApp LLC개 2024년 12월 2일

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Thanks!

Skylar, Customer Success

2025년 1월 29일

Route is the best and their customer service is outstanding.

BYCHARI
미국
앱 사용 기간 4년 초과
2024년 8월 20일

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
미국
앱 사용 기간 9개월
답글 RouteApp LLC개 2024년 9월 9일

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

2024년 8월 6일

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
오스트레일리아
앱 사용 기간 대략 4년
답글 RouteApp LLC개 2024년 8월 9일

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

2024년 9월 18일

Very helpful Customer Service, quick and easy.

Dolls Kill
미국
앱 사용 기간 거의 2년
답글 RouteApp LLC개 2024년 10월 7일

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

2024년 5월 24일

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
미국
앱 사용 기간 4년 초과
답글 RouteApp LLC개 2024년 6월 26일

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

2024년 4월 18일

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
미국
앱 사용 기간 대략 2년
답글 RouteApp LLC개 2024년 4월 25일

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success