Omtaler (414)

Samlet vurdering
4
Antall per vurderingsnivå
  • 71 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 3 % av vurderingene er 2 stjerner
  • 18 % av vurderingene er 1 stjerner
1. oktober 2021

I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.

Last Light LLC
USA
Over 2 år bruker appen
RouteApp LLC svarte 8. oktober 2021

Thank you for your review! We're happy to hear you have a good experience using Route! We take pride in offering great customer service and peace of mind for merchants and their customers!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

23. juni 2020

Very easy to use and locate information. Route has been able to cover 99% of our customer's shipping issues in a timely manner. Great option for a business and customer!

Dae Hair
USA
Rundt 2 år bruker appen
16. mars 2020

Super easy to get up and running, and I save so much on shipping costs bc I no longer need to purchase additional insurance. And the peace of mind is invaluable- so glad I don’t have to stress about a customer saying they didn’t receive their order anymore. They can file a claim with one click, and the cost of coverage is nominal (and paid by customer!). At no cost to you, it is crazy to not offer this to your customers. Highly recommend.

Barn Chic Boutique
USA
Rundt 2 år bruker appen
9. november 2023

We love Route. It has taken a huge stress off of our company & our account Manager Justin is absolutely epic. Thank you, Justin!

Catori Life
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 13. november 2023

Hi there,

Thank you for your feedback! We're so glad to hear that using Route has alleviated the stress of dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.

We appreciate your partnership, and hope you have a great day!

Skylar, Customer Service

16. desember 2021

It's super simple to integrate and an easy option for customers to select at checkout. We've had customers already use it for lost packages.

Modern Catholic Goods
Canada
Rundt 2 år bruker appen
RouteApp LLC svarte 6. januar 2022

Hi there,

Thanks for writing a review! We are delighted to hear you were able to install Rouet easily. We strive to give excellent customer service and if you run into any questions please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us

Thanks,
Bianca, customer service

14. juli 2023

Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!

The Frilly Frog
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 29. september 2023

Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers.

Have a great day!

Skylar, Customer Support

15. juni 2023

I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.

Bala
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 20. juni 2023

Hi there, thank you for the great review! We're glad you loved working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!

Best,
Leea, Customer Service

25. august 2021

I've had to file a claim, and the process was great for both my customer and me! I appreciate being able to go through Route vs dealing with the USPS. Also, when I had a question about my claim, a customer service rep answered me right away.

Seacoast Pop Up
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 10. september 2021

Hello,

Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route takes a great deal of pride in offering great peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

1. desember 2021

Route has been amazing and is constantly innovating and improving their product offering. We've recently started using the beta for the Klaviyo post purchase flow integrations, and it's been great! Looking forward to seeing what else Route comes out with in the future! Our customer support team has thanked me for getting this service installed for them as well, it has taken a load off of their shoulders as well.

Sparkle In Pink
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 6. desember 2021

Hello there,

Thank you for taking the time to write such a kind review. We are happy to hear you have a great experience using Route. We take pride in providing excellent customer service and are happy to hear we are hitting the bar.

If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

5. mars 2021

Setting up Route was easy and effortless, and our customers really like it. We weren't sure if it would be something they would use so we leave the toggle off and let them manually toggle it, and we've had a lot of customers add it to their order. It's been helpful for them to track their order and easy for us if any packages get lost or damaged.

Fire Cider
USA
Rundt 2 år bruker appen
RouteApp LLC svarte 8. mars 2021

Hi there,

Thanks for your glowing review! We are so happy to hear that you've enjoyed the easy set-up as well the peace of mind Route offers, and that many of your customers are utilizing Route to both track and protect their packages!

We feel very fortunate to work with merchants such as yourself. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to assist however we can!

Hope you had a wonderful weekend,

Jordan, Customer Service