Route ‑ Protection & Tracking

I’ve been on a chat waiting for a agent from Route for an hour and 15 minutes so far! Definitely the worst “customer service/help”. I could get someone on the IRS or is Social Security office faster...

Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the point of checkout for a low fee, and also see that if they opt out, we do not cover that loss.
Sales and Support teams at Route are phenomenal and very responsive. It took minutes to integrate and from that moment we've been feeling secure in our deliveries and our ability to serve our customers better than ever in the case of lost/stolen/broken packages.

This is the app everyone needs; no joke. Insuring orders was what I had always needed and voluntary insurance was NOT the way to go. State Farm, All State would not insure any packages and the only way to feel secure sending USPS was to send registered mail which is a hassle.

Insert the Route App. On average my store will charge my customers $0.98 per transaction ($50 purchase) to guarantee delivery to their doorstep. If its not delivered, if its lost or if its damaged they get a refund, a re order or store credit.

Along with the technology the customer service is second to none. Installed the app on a Saturday and needed help implementing and was greeted by several emails saying they "had it covered Monday". Monday rolled along and at 5am eastern I was ready to go along with a phone call saying thank you for the download.

To say this solution is a big help is an understatement. Cant wait to explain the value add in an email to all of my customer base.

-Steve

Great communication!

Agent resolved my issue promptly and expeditiously.

Fantastic App for the shipping protection.

Route is the best and their customer service is outstanding.

Very helpful Customer Service, quick and easy.

Great app! Super quick and helpful responses.

Great add on to my website. Customers love the peace of mind in the shipping.