Omtaler (420)

Samlet vurdering
3,8
Antall per vurderingsnivå
  • 70 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 4 % av vurderingene er 2 stjerner
  • 19 % av vurderingene er 1 stjerner
21. august 2019

Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.

Nanoleaf Shop USA
Canada
Rundt 4 år bruker appen
11. oktober 2021

Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I ...

Kona Natural Soap Company
USA
Rundt 4 år bruker appen
RouteApp LLC svarte 28. oktober 2021

Hello there,

Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we ...

1. juni 2023

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
Canada
Rundt 4 år bruker appen
RouteApp LLC svarte 7. juni 2023

Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're ...

23. juni 2020

Absolutely amazing! Route has saved me T H O U S A N D S! I couldn’t be operating this small shop without route!

Lookin' Sharp Sublimations
USA
Rundt 4 år bruker appen
Redigert 24. juni 2020

Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit.

We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found ...

WickyDeez
USA
Rundt 4 år bruker appen
23. juni 2020

Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.

Lisa Robin
USA
Nesten 4 år bruker appen
Redigert 29. mai 2019

I've heard good reviews about this app so wanted to download it to my store. There was a glitch downloading and getting my account set up. I contacted Route and they walked me through it. Very helpful and great customer service!

Blue Haven Holistics
USA
Nesten 4 år bruker appen
Redigert 19. august 2021

Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) ...

Eightvape
USA
Nesten 4 år bruker appen
RouteApp LLC svarte 23. august 2021

Hello,

Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Here at Route, we pride ourselves on offering world- ...

15. november 2023

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

South Bay Board Co.
USA
Over 3 år bruker appen
RouteApp LLC svarte 28. november 2023

Hi there,

Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've ...

20. mars 2020

This app and service has been an amazing tool for both my clients and boutique. They have helped take the anxiety away from carrier issues away and know that Route will be there to step in if needed. The insurance is affordable for the customer and the customer service is responsive and claim process is easy to use. Highly recommend!

Addy & Ry Boutique
USA
Over 3 år bruker appen