Omtaler (340)

Samlet vurdering
3,8
Antall per vurderingsnivå
  • 71 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 4 % av vurderingene er 2 stjerner
  • 18 % av vurderingene er 1 stjerner
17. juni 2021

"Working with Cyntia has been so great and you guys have always been helpful and accommodating to all our needs. Your response times are fast and the customers that utilize route haven't had a whole lot of issues. It is much easier to work with you all than with USPS when it comes to issues with missing or damaged packages."

Senita Athletics
USA
Over 1 år bruker appen
RouteApp LLC svarte 20. juli 2021

Hi there,


Thank you for the kind words! We're happy to hear your Customer Success Manager and the support team have been helpful. We are glad we could be your solution for your package protection.

If you run into any future questions, please feel free to reach out to your CSM directly, or our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd love to assist however possible.

Have a great day!
Bianca, Customer Service

18. desember 2020

Our representative has been so nice to work with and answers all of our questions quickly(:
The policies on the other hand can be confusing at time.

Andar Wallets
USA
Over 1 år bruker appen
RouteApp LLC svarte 22. desember 2020

Hi there,

Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying working with our team.

We know coverage policies can be tricky to navigate so we’ve outlined them here (https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies) to make it as easy as possible! Should any questions come up, never hesitate to to touch base with our team at merchantsupport@route.com.

Wishing you a very happy holiday season,

Holly, Customer Support

12. august 2022

"We have not received any negative feedback from our customers concerning claims filed with Route. The coverage is very affordable, making it more accessible for the customer. The added coverage on the packages is added piece of mind for us!"

Forward Merch
USA
Over 1 år bruker appen
RouteApp LLC svarte 15. august 2022

Hi there!

We really appreciate this feedback, thank you! We are glad our Protect feature has worked well for you and your customers and that it can offer that peace of mind we strive for.

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help!

Have a wonderful day,
Leea, Customer Service

12. januar 2024

Route offers a very simple and efficient way to create and process the claim.
Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.

RedOne Music Canada
Canada
Rundt 1 år bruker appen
RouteApp LLC svarte 24. januar 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great rest of your day!

Skylar, Customer Success

18. juni 2022

The app works well and the service is good and hastle free. The only gripe I have that prevents this being a 5 star review is that there doesn't seem to be any option to automatically insure every order (i.e. I don't want the customer to opt it and I want every order I ship to be protected by route, even if I as the store owner need to pay for that). If the feature to automatically insure every order (with no customer interaction needed) can be added then this would be a 5-star product for me.

HippoKeys
USA
11 måneder bruker appen
RouteApp LLC svarte 23. juni 2022

Hi there!

Thank you so much for taking the time to send in your feedback. We really appreciate this!

We additionally apologize for any trouble with our Opt-In or Opt-Out features, and our team is always happy to assist should you have further questions regarding these coverage options.

Feel free to reach out to our team at https://help.route.com/hc/en-us, and we will be there to assist!

Take care,
Leea, Customer Service

18. august 2020

This app has been great to provide both merchant and consumer peace of mind when ordering. Our Route rep, Brad, is responsive, helpful, and great to work directly with. My only complaint is that our store dashboard where I can look orders up is so slow. I also wish there was something on our dashboard where we could see our bill by month, instead of just receiving weekly billing notifications.

Copper Pearl
USA
10 måneder bruker appen
23. juni 2020

This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.

Mixology
USA
10 måneder bruker appen
23. juni 2020

We have been using Route for a few months now and have found it very useful. Almost no hassle on our end, and solves some headaches when packages go missing/are broken. In most cases the claims are approved without ever needing any action from our end other than referring the customer to the claims link.

HockeyStickMan
Canada
9 måneder bruker appen
23. juni 2020

There have been more customers buy this than I expected. Seems like customers (and us) see a lot of value in the insurance since it is so cheap to get. Excited to keep using this for our business!

Facade Games
USA
9 måneder bruker appen
23. juni 2020

When we first got this app right before the holiday rush, it was PERFECT! Every claim was handled super quick and easily. The pandemic and direct shipping problems with that definitely slowed them down, though I suspect also fast growth because of increased online sales was part of the problem.

We sell mostly lower dollar items, so haven't had a problem getting them replaced or refunded.

I think that there is room for this to be 5 stars again in the future as they catch up and hire more people so that the communication can be better. Overall we have had a great experience, but the slow down in response time has been tricky to navigate.

Rep Your Water
USA
7 måneder bruker appen