Avaliações (419)

Avaliação geral
3,8
Pontuação por nível de classificação
  • 70% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 19% das classificações são de 1 estrelas
29 de janeiro de 2025

Route is the best and their customer service is outstanding.

BYCHARI
Estados Unidos
Mais de 4 anos usando a aplicação
23 de outubro de 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Estados Unidos
Aproximadamente 2 meses usando a aplicação
Questão respondida por RouteApp LLC 6 de novembro de 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

20 de agosto de 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Estados Unidos
9 meses usando a aplicação
Questão respondida por RouteApp LLC 9 de setembro de 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure ...

6 de agosto de 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us ...

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrália
Aproximadamente 4 anos usando a aplicação
Questão respondida por RouteApp LLC 9 de agosto de 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful ...

18 de setembro de 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por RouteApp LLC 7 de outubro de 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great ...

24 de maio de 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
Estados Unidos
Mais de 4 anos usando a aplicação
Questão respondida por RouteApp LLC 26 de junho de 2024

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please ...

18 de abril de 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
Estados Unidos
Aproximadamente 2 anos usando a aplicação
Questão respondida por RouteApp LLC 25 de abril de 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate ...

4 de agosto de 2024

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as ...

797 Performance, LLC
Estados Unidos
3 meses usando a aplicação
Questão respondida por RouteApp LLC 9 de agosto de 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will ...

30 de maio de 2024

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route ...

Halfway Crooks Beer
Estados Unidos
9 meses usando a aplicação
Questão respondida por RouteApp LLC 17 de junho de 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

9 de abril de 2024

Great add on to my website. Customers love the peace of mind in the shipping.

CornellSurgical.com
Estados Unidos
3 meses usando a aplicação
Questão respondida por RouteApp LLC 25 de abril de 2024

Hi there,

Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great week ...