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This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.
We have over half of our customers use it. I'd highly recommend this!
Route really helps us secure our packages that we ship worldwide. The claims process is quick and easy. Customer Service is responsible and always available to assist. highly recommend them.
Hello there,
Thanks for the review! We are happy you have a good experience with our customer experience team. We strive to give excellent customer service and we are happy to hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
This app surprised me. It has indeed increased customer confidence. Items on my shop have a high ticket and this app helps my customers feel at ease. Initially had some issues with getting this app functional on my site. Route support got it squared away for us! Ahseante is the best CSM around! Whenever we reach out for assistance we typically our questions answered either same day or the very next day. Defintley reccommend getting Route Shipping Insurence, save yourself and your customers the hassle!
Route is great. Adding the app onto our website has helped us out a lot. It makes it easier for our concierges to assist clients with their lost or stolen orders. Routes agents are on top of things and have fast respond times. They are very willing to work with you.
Hello,
Thank you so much for leaving us a review! We are thrilled to hear that you’ve had a great experience and enjoyed our customer support team. Our team’s mission is simple - provide exceptional experiences to our merchants and customers alike! We have loved partnering with your team so we’re so happy to hear you have enjoyed it, as well.
It sounds like everything is going splendidly but should you run into any future questions or needs, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us and we’ll get you taken care of right away.
Have a great start to your week!
Holly, Customer Support
Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.
The Route team is GREAT to work with! My customers love this service! Definitely worth having this added on to any online store!
Route gives our customers reassurance that if anything was to happen to their order they will be taken care of. Their rates are affordable and their claims process is quick and seamless.
Thank you so much! We are so happy to help, and are so glad you appreciate Route!
We have not seemed to have any issues with the service and the customers who use it never complain. Being able to insure delivery this day and age is very important to many individuals and Families.
Hi there,
Thanks so much for sharing your experience!
We're so happy to hear that you and your customers have enjoyed the peace of mind that Route Package Protection offers.
We feel so lucky to partner with merchants such as yourself, and we are glad to protect your top-notch fly fishing products.
Should you or your customers run into any future questions, please feel free to contact our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help however we can!
Hope you and yours are staying safe and healthy,
Jordan, Customer Service
I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.
Hi there,
Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve.
Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions.
Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at merchantsupport@route.com. I have notified them of your review, and we will be on the lookout for any future communications!
Hope you had a safe holiday season,
Jordan, Customer Service
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.