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I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support
Hi there,
Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Skylar, Customer Success
Route is awesome! We've been using it for years and both their product and support team have always been reliably great.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Skylar, Customer Success
Route offers a very simple and efficient way to create and process the claim.
Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great rest of your day!
Skylar, Customer Success
Very poor response time to emails. Its been 24hrs and no response at all
Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Support
Route is an absolute pleasure to work with and I am happy to say all of our shipments are carbon neutral! Keep up the great service and thank you!
Hi there,
Thanks for this great review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Skylar, Customer Support
This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there,
This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.
Have a wonderful week!
Skylar, Customer Support
They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all
The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app
Seems like they make it really hard for anyone to get their money back from claims
Hi there,
We’re disappointed to hear about your experience and offer our sincere apologies. Your feedback is greatly appreciated and will be used to continue to improve how we serve our customers. A member of our team will reach out shortly to find the best resolution for your issue.
Best,
Skylar, Customer Support
Run away! This company takes your money and doesn’t refund it.
As a small business owner, I am telling you to avoid the headache of dealing with these individuals, we already have enough on our plate.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
This insurance helps our customer claim their packages quickly and efficiently. We also appreciate the customer service.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful day!
Skylar, Customer Success
We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++