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This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there,
This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.
Have a wonderful week!
Skylar, Customer Support
This insurance helps our customer claim their packages quickly and efficiently. We also appreciate the customer service.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful day!
Skylar, Customer Success
Great add on to my website. Customers love the peace of mind in the shipping.
Hi there,
Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great week!
Skylar, Customer Success
I love using Route. I can’t wait to implement this with my customers
Hi there,
This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.
Best,
Skylar, Customer Success
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
They have detailed instructions for installation making it easy to use
Hi there,
We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know.
Have a great day!
Skylar, Customer Success
Great service
Hi there,
Thank you for this positive review! We're so glad that Route’s been able to help support your business. If there's anything else we can do, please let us know.
Have a great day!
Skylar, Customer Success
This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!
App installation was easy. Customers seem comfortable paying the small additional fee and the first customer claim was dealt with quickly and effectively. I would love to see it added as a service fee or shipping fee instead of an additional item in the cart, but that seems to be a Shopify restriction that they are working through.
Overall, a very worthwhile app.
This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.
We have over half of our customers use it. I'd highly recommend this!