Route ‑ Protection & Tracking

Fuel Growth with Order Protection, Package Tracking & More

Shopify 应用洞察
  • 深受美国商家喜爱

价格:免费

键值分区

Immersive Package Tracking

Build trust and loyalty with Visual Tracking™ on the web, email, and Route app that shows shoppers where packages are in real time.

Green Package Protection

Protect packages and the planet. If an issue arises, charm shoppers with instant issue resolution. Protected orders are also carbon neutral.

Powerful Engagement Tools

Encourage additional purchases by engaging your customers when buying intent is the highest.

应用详细信息

Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

推出日期

无缝衔接到

  • 结账
Route ‑ Protection & Tracking

Route ‑ Protection & Tracking

All About Route

Route offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Route, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

  • Package tracking built for the needs of modern consumers
  • Order protection against loss, theft, or damage
  • Genuine customer engagement from purchase to delivery
  • A commitment to sustainability with carbon-neutrality on every order

Benefits of Route

Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Route’s post-purchase solutions to the customer experience, online merchants:

  • Take control of the brand experience from checkout to delivery
  • Increase conversion, loyalty, and customer retention
  • Reduce support costs, claims resolution time, and frustration
  • Give customers confidence and peace of mind at checkout
  • Get valuable insights into claims filed by customers
  • Protect the planet

How Package Tracking Works

When Route is installed, package tracking is automatically implemented. Instantly bring tracking to life with beautiful, immersive web and mobile experiences for any shoppers who use the Route app, even if they didn’t add protection to their order.

Merchants can customize their unique brand profile and add branded content to shipping notifications. Increase customer engagement, meet customer expectations, and keep shoppers informed as their purchases go from fulfillment to doorstep.

How Green Package Protection Works

Once Route is installed on your store, customers will be able to add Green Package Protection against loss, theft, and damage right on the checkout page.

Route then calculates the carbon emissions created in transit and offsets them to provide a carbon neutral shipping experience.

Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.

Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.

Customer claims are swiftly resolved while merchants save time and retain more revenue.

Ready for Route? Add Route in Minutes

To add Route to your store, simply click the “Add app” button. Next, authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to tracking and green package protection.

推出日期

无缝衔接到

  • 结账

评论

4.1 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

每个评分等级的数量
  • 72% 的评分是 5 星
  • 6% 的评分是 4 星
  • 2% 的评分是 3 星
  • 3% 的评分是 2 星
  • 17% 的评分是 1 星

评论列表

评论筛选和排序

  • VGoodiEZ

    地点 美国
    使用应用的时间 大约2个月

    So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

    开发人员回复
    2022年10月26日

    Hi there,

    Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

    Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

    Have a wonderful day,
    Leea, Customer Service

  • Blonyx

    地点 美国
    使用应用的时间 大约3年

    We used the app for several years but support stopped responding to me when I asked with help uninstalling The app has been glitchy in our cart for several months and support always told me it was working as expected I wouldn't recommend this app to anyone

    开发人员回复
    2022年10月13日

    Hi there,

    We appreciate you taking the time to send in your feedback, and I am so sorry to hear of these concerns.

    Our team would be happy to connect with you to help resolve any issues you are experiencing. Please feel free to contact your designated Customer Success Manager, or reach out through our help center here: https://route.com/help-center, at any time.

    Best,
    Leea, Customer Service

  • Warrior Within Designs

    地点 美国
    使用应用的时间 5个月

    It has helped our business exponentially. This app puts my mind at ease and allows me to best serve my customer. I would recommend to any company that ships products.

    开发人员回复
    2022年9月26日

    Hi there,

    Thank you so much for your review! We are so glad to hear this.

    If you had any additional feedback or questions, you are more than welcome to contact us at https://help.route.com/hc/en-us, and we will be there to help!

    All the best,
    Leea, Customer Service

与 Route ‑ Protection & Tracking 相似的应用

  • In Cart Upsell & Cross Sell

    In Cart Upsell & Cross Sell

    Cart Drawer | Cart Page | Checkout | Post Purchase Upsell

    5.0 评分(4评论s)
    提供免费套餐
  • Shield Shipping Insurance

    Shield Shipping Insurance

    Increase Profit and Conversions with Shield Shipping Insurance

    5.0 评分(8评论s)
    免费
  • Coral CC

    Coral CC

    Create interactive and personalized online Catalogs

    5.0 评分(1评论)
    14 天免费试用
  • Loox Product Reviews & Photos

    Loox Product Reviews & Photos

    Product Reviews, Referrals, and Social Proof Upsell

    4.9 评分(10249评论s)
    14 天免费试用