Route: Post‑Purchase Platform , 403 条评论

I loved working with them and was so pleased with our experience! They elevated our customer experience and the process was seamless and easy.

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

We lost thousands of dollars of revenue because the Route app script somehow converted our subscription products into one-time purchases. Therefore, the subscriptions never renewed, and those sales were lost. This didn't come to our attention until we noticed that recurring sales were significantly down after a couple of months. Beyond that, we were told that they would investigate the issue, but we didn't hear back for two weeks, and only then because I reached out again to see if they had un update for us. I would certainly avoid this app!

Route has been great. Our success manager Robert has been there at every step to help, and our customers have been taken care of quickly when shipping services fall short.

UPDATE- Aubri from Route reached out and fixed the issue. Works now.

Does not work. Worked for the first month and now the route check box doesn't even appear. Tried various settings and nothing seems to work.

Aggressive sales rep. Poor customer service. Wouldn't refund $20 over an inadequately explained feature when I already had my own insurance plan. Do not recommend this company.

I had to uninstall this app. It feels scammy. They would not credit me for purchases that were cancelled. There is no way to reconcile the charges. The customer service is non-existent.

Stay away.

This app is annoying calling and emailing with unsolicited requests, refusing to respond by email, they only want to talk over the phone, forgetting it is online business, ecommerce - digital economy.

They do not adhere to Shopify framework, they want you out of your Shop to create a login on their side while most of the app out there would use Shopify's framework starting with seamless and pleasant login form within the Shopify. So this is not a native Shopify app but some interface to their system, you have to go elsewhere, maintain yet another account (and accounting!).

Sales tactics are annoying and marketing collateral is unhelpful defeating the purpose of the online business, which is... online! Phone books are obsolete!

We never asked for anything of them, somehow they bought our address and been sending unsolicited offers and calling us pretty annoyingly.

We refuse to create accounts outside of Shopify and uninstall apps not supporting Shopify's SSO, demanding creating accounts on their end. We also refuse to take unsolicited calls and in general despise all spam.

Any "paracite" app leaching off Shopify sellers' hard work should not be placing unreasonable demands or burdens on Shopify sellers, should be thinking how to adhere to Shopify frameworks and be more usable and user friendly. Apps that demand a separate login and a credit card outside of Shopify should be banned from the Shopify App Store.

This app surprised me. It has indeed increased customer confidence. Items on my shop have a high ticket and this app helps my customers feel at ease. Initially had some issues with getting this app functional on my site. Route support got it squared away for us! Ahseante is the best CSM around! Whenever we reach out for assistance we typically our questions answered either same day or the very next day. Defintley reccommend getting Route Shipping Insurence, save yourself and your customers the hassle!

Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.