评论 (420)

整体评分
3.8
每个评分等级的数量
  • 70% 的评分是 5 星
  • 5% 的评分是 4 星
  • 2% 的评分是 3 星
  • 4% 的评分是 2 星
  • 19% 的评分是 1 星
2025年3月6日

Horrible customer support and dishonest through the sales process. The concept is good and, when done right, this can be an excellent solution. But in our experience, Route was nowhere near the right partner to make this work. I've gone weeks without a response and they provide no other channels to get support. I would not recommend this app to other shops - consider some competitors.

Two stars ...

Baabuk
瑞士
3个月 人在使用应用
编辑时间:2024年2月8日

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it ...

Pure Life Science
加拿大
4年多 人在使用应用
RouteApp LLC已回复 2024年2月7日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will ...

2020年12月16日

This app has potential, but is seriously lacking after the latest update to policy. We have been utilizing Route throughout 2020 and initially had a great experience (timely communication in helping to get it installed on our site and also with our customers when there was an issue). HOWEVER, beginning this autumn 2020, Route changed its policies where when a claim is filed by a customer and ...

Sloppy Chops Co
美国
接近4年 人在使用应用
RouteApp LLC已回复 2021年1月4日

Hi there,

Route strives to provide top notch customer service, so we greatly value feedback and appreciate you sharing your experience with us. We are so sorry it was less ...

2021年2月24日

Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.

United Apparel Liquidators
美国
大约2年 人在使用应用
RouteApp LLC已回复 2021年3月16日

Hi there,

Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our ...

2023年10月25日

It makes me really sad to write this because I do actually love the product, but we had to deinstall. It was spamming customers with notifications - sending them 3 emails for a single order: a confirmation, shipping of the "product" which isn't really a product, and an email about their insurance. Within a span of 2 minutes a single customer was just getting way too much. Note that this is with ...

Atmo Home
德国
1年多 人在使用应用
RouteApp LLC已回复 2023年11月2日

Hi there, thank you for your feedback. We apologize for the unfortunate experience you had. Our top priority is to ensure that Route is working in a way that is best for you ...

编辑时间:2019年11月18日

Great idea and eventually will very likely be good. In the current version, it caused more problems than it solved. EDIT: I'm still using the app with the hope it works better in the future, it's a great idea.

The integration is done by adding a product to your inventory, which they don't tell you. This means that any dynamic product display could potentially show the the insurance product. We ...

Harddy
美国
大约1年 人在使用应用
2023年12月14日

They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all

The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app

Seems like they make it ...

CRYSTALS.COM
美国
大约1年 人在使用应用
RouteApp LLC已回复 2024年1月4日

Hi there,

We’re disappointed to hear about your experience and offer our sincere apologies. Your feedback is greatly appreciated and will be used to continue to improve how ...

编辑时间:2021年2月4日

At first the app worked great (early 2020) and there was Merchant support and even a phone number at that time but now no phone number and emails take days even a week for a response. Over the last 6 months the claim dashboard has issues and trying to file the claim is broken. Even the customer gets an error message trying to file the claim. If you have multiple items in the shipment, you have to ...

Estancia Tiles
美国
大约1年 人在使用应用
2020年6月24日

Initial experience was great! The service was exceptional and helped us tremendously through the 2019 Holiday season. Our connection broke sometime in early 2020 and we didn't notice until May (we didn't have any shipping issues). I was surprised no one from Route reached out to us regarding the disconnect from our website. We recently had our first claim in months and it has been a nightmare. ...

Brooklyn Slate Company
美国
9个月 人在使用应用
2021年3月19日

I can not say that I recommend this service. I used it for more than six months and during all this time I had THREE cases related to delivery problems. And only ONCE did Route cover the cost of the lost item. The last time I received an alarm notification from the post office about a parcel. Track number did not work. I wrote Rout's support and was told they couldn't help with it. Hundreds of ...

dla dushy
乌克兰
9个月 人在使用应用
RouteApp LLC已回复 2021年3月24日

Hi there,

Thanks so much for your invaluable feedback. We pride ourselves on offering top-notch customer service, and we are so sorry your experience fell short. We'd be ...