Route: Post‑Purchase Platform

Name: Route: Post‑Purchase Platform
Brand: RouteApp LLC
Rating: 3.9 (380 reviews)

Installazione gratuita. Possono essere applicati costi aggiuntivi.

Valutazione (3,9)

Recensioni

380

Sviluppatore

RouteApp LLC

Negozio demo

Elementi chiave

Popolare tra le attività come la tua

Con sede negli Stati Uniti

Informazioni sull’app

Lanciata

17 gennaio 2019

Lingue

Inglese

Questa app non è disponibile in Italiano

Categorie

Garanzie e assicurazioni , Monitoraggio degli ordini

Funziona con

Check-out

Improve customer experience, reduce costs & increase revenue—get package protection, tracking & more

Route deeply connects brands with their customers to delight them at every opportunity, transforming every part of the buying journey from ordered to delivered, and everywhere in between. Give shoppers peace of mind at checkout with shipping insurance that protects against loss, theft, or damage—and carbon neutral shipping on all protected orders. Offer immersive package tracking that keeps your brand top-of-mind and delivers personalized product recommendations that drive additional purchases.

Package protection gives your shoppers confidence & peace of mind at checkout
Instant claims resolution that saves time, support costs & customer frustration
Branded package tracking that builds anticipation & enhances customer experience
Carbon neutral shipping that protects the planet and increases brand loyalty
Revenue-driving product recommendations that increase customer lifetime value

Prezzi

Puoi ricevere addebiti esterni da RouteApp LLC separatamente rispetto alla fattura Shopify. Scopri di più

Installazione gratuita

Additional charges may apply. Please visit route.com/pricing to learn more.

Installazione gratuita

Additional charges may apply. Please visit route.com/pricing to learn more.

Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo

380 recensioni

Valutazione complessiva

3,9

Numero di recensioni per livello

Il 71% delle recensioni ha 5 stelle
268
Il 6% delle recensioni ha 4 stelle
21
Il 2% delle recensioni ha 3 stelle
8
Il 3% delle recensioni ha 2 stelle
12
Il 19% delle recensioni ha 1 stelle
71

15 novembre 2023

Route is excellent to work with - the save a lot of time and hassle with orders damaged during transit. Great for our customer and our team to keep the process easy and clear to understand and execute on. Justin, who is our rep there, is a true pleasure to work with and always there to help when we need it.

South Bay Board Co.

Stati Uniti

Circa 3 anni di utilizzo dell’app

RouteApp LLC ha risposto 28 novembre 2023

Hi there,

Thank you for your feedback! We're so glad to hear that partnering with Route has saved you time and hassle when dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.

We appreciate your partnership, and hope you have a wonderful day!

Skylar, Customer Service

21 novembre 2023

Route has been a pleasure to work with from the start. We’ve been working with Route for package protection for the last 3+ years and over a year ago added the track service as well. It’s been nothing but a breeze working with them and the team. Additionally, we have had very specific issues throughout the years and route has always stepped up and assisted us in finding a solution. I highly recommend!

Tres Colori Jewelry

Stati Uniti

Oltre 2 anni di utilizzo dell’app

RouteApp LLC ha risposto 30 novembre 2023

Hi there,

Thank you for this positive review! We're so glad to hear that you've enjoyed working with Route, and we value your partnership. We appreciate your feedback and look forward to continuing to provide excellent support for you and your customers.

Thanks, and have a great day!

Skylar, Customer Support

31 ottobre 2023

Route has been a great support to our business. Their help in providing assistance to our customers who deal with the frustrating experience of lost, stolen, or damaged packages has been invaluable. Route has also saved us a GREAT deal of time, stress and money with these incidents as well. I actually can no longer imagine running my business without Route, and I'm very grateful for all of the one-on-one assistance Route has provided us in the past 3-4 years.

The Sugar Art, Inc.

Stati Uniti

Quasi 3 anni di utilizzo dell’app

RouteApp LLC ha risposto 13 novembre 2023

Hi there,

Thank you for your feedback, we're so happy to hear this! Your satisfaction is our priority, and we're glad that you've found Route to be invaluable for you and your customers. We value your partnership!

Have a great day,

Skylar, Customer Service

22 novembre 2023

Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)

ALLIES [North America]

Singapore

Circa 2 anni di utilizzo dell’app

RouteApp LLC ha risposto 30 novembre 2023

Hi there,

Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership!

Have a wonderful day!

Skylar, Customer Support

16 novembre 2023

I like this product / service BUT we've had an issue with ROUTE line items not auto fulfilling anymore, and it's been 2 months and multiple emails to continue to ask them to fix it. And still nothing. We're having to manually fulfil orders with ROUTE everyday. It's ridiculous. We'll be switching!

ST SOLEIL

Stati Uniti

Quasi 2 anni di utilizzo dell’app

RouteApp LLC ha risposto 28 novembre 2023

Hi there,

We sincerely apologize for any issues you may have experienced with Route. Our top priority is to assist directly with any shortcomings and ensure that any issues are rectified. A member of our team will be contacting you shortly to discuss how we can address and resolve this issue.

All the best,

Skylar, Customer Service

Tutte le recensioni