Route Protection and Tracking

Route Protection and Tracking

価格設定
無料インストール。 追加料金が適用される場合があります。
ハイライト
アメリカのビジネスに人気
評価
4.0 (414)
開発者
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. さらに表示する
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
ハイライト
アメリカのビジネスに人気

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト

追跡

ブランド化された追跡ページ

通知

メール, オートメーション

価格設定

Shopify請求書とは別に、RouteApp LLCによる外部請求がある場合があります。 詳しくはこちら

Free

無料インストール

Additional charges may apply. Please visit route.com/pricing to learn more.

すべての料金はUSDで請求されます。 すべての価格オプションを見る

レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2024年8月6日

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
オーストラリア
アプリの使用期間:約4年
RouteApp LLCが返信しました 2024年8月9日

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

2024年8月20日

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
アメリカ合衆国
アプリの使用期間:9ヶ月
RouteApp LLCが返信しました 2024年9月9日

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

2024年10月23日

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年9月18日

Very helpful Customer Service, quick and easy.

Dolls Kill
アメリカ合衆国
アプリの使用期間:2年弱
RouteApp LLCが返信しました 2024年10月7日

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

2024年8月4日

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.

797 Performance, LLC
アメリカ合衆国
アプリの使用期間:3ヶ月
RouteApp LLCが返信しました 2024年8月9日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

サポート

Route Protection and Trackingに関するご質問にはRouteApp LLCがお答えいたします。

開発者

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

公開日

2019年1月17日

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