Route Protection and Tracking
- 価格設定
-
無料インストール。 追加料金が適用される場合があります。
- ハイライト
- アメリカのビジネスに人気
- 評価
- 4.0 (414)
- 開発者
- RouteApp LLC
特集の画像ギャラリー
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- ハイライト
- アメリカのビジネスに人気
すべての機能
追跡
- ブランド化された追跡ページ
通知
- メール
- オートメーション
追跡
通知
価格設定
Shopify請求書とは別に、RouteApp LLCによる外部請求がある場合があります。 詳しくはこちら
Free
無料インストール
Additional charges may apply. Please visit route.com/pricing to learn more.
すべての料金はUSDで請求されます。 すべての価格オプションを見る
レビュー (414)
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.
Hi there,
Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.
Have a great rest of your day!
Best,
Skylar, Customer Success
They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.
Very helpful Customer Service, quick and easy.
Hi there,
Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
It is good but also not too good. The on boarding was great, but after that.....
They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.
They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.
As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
サポート
Route Protection and Trackingに関するご質問にはRouteApp LLCがお答えいたします。
開発者
リソース
この開発者は日本語での直接的なサポートを提供していません。
公開日
2019年1月17日