Route: Post‑Purchase Platform
- 定价
-
免费安装。 可能收取其他费用。
- 亮点
- 深受美国商家喜爱
- 评分
- 4.0 (408)
- 开发人员
- RouteApp LLC
配图图库
提升客户体验,降低成本并增加收入 - 获取包裹保护、追踪等功能
Route深度连接品牌与其客户,在每一个机会上让他们感到欣喜,将购买旅程的每个部分从下单到送达,以及之间的所有环节都进行了转变。 在结账时通过运输保险给购物者带来安心,保护他们免受损失、盗窃或损坏的风险,并在所有受保护的订单上提供碳中和的运输。提供沉浸式的包裹追踪,使您的品牌始终处于顶级状态,并提供个性化的产品推荐,推动额外的购买。
- 包裹保护在结账时给您的购物者带来信心和安心
- 即时索赔解决,节省时间、支持成本和客户挫败感
- 品牌包裹追踪,增强期待感和客户体验
- 碳中和的运输保护地球,增加品牌忠诚度
- 推动收入的产品推荐,增加客户终身价值
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
评论 (408)
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there,
Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.
It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Show less
Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
Great add on to my website. Customers love the peace of mind in the shipping.
Hi there,
Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great week!
Skylar, Customer Success
支持
RouteApp LLC 可以回答您关于 Route: Post‑Purchase Platform 的任何问题。