Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 98% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
5 giugno 2023

I was stuck so asked for help and KenMichael got back to me. He was a huge help and sent over a load of useful links, guided me through the issues I was having and explained how to overcome them. Would definitely recommend this app. Thanks KenMichael and thanks Rush!

Holulue
Regno Unito
Rush Ltd ha risposto 6 giugno 2023

Hey Holulue Team!

We're so thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! Ken is a top notch guy and always ready to assist! ❤️

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Cherry
Customer Success Lead

1 giugno 2023

Amazing app with amazing support. I had a problem with integration with the Klaviyo and I text to the support and he helped me with every question that I had. I recommended.

edemsolutions
Bulgaria
Tempo di utilizzo dell’app: 15 giorni
Rush Ltd ha risposto 6 giugno 2023

Hey edemsolutions Team!

Yay! We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated.

We work hard to be the best shipping tracking app you will ever have, so just reach out to us anytime if you ever need assistance, we're all ears!

Cherry
Customer Success Lead

24 maggio 2023

Cherry, The customer support lady, Im very thankful to you for your cooperation and for fixing all my issues regarding the track order page. a very humble person.

tlali•pani
Stati Uniti
Tempo di utilizzo dell’app: 3 giorni
Rush Ltd ha risposto 6 giugno 2023

Hey tlali•pani Team!

Thank you so much for your time in providing us your feedback. We're so glad that our service has brought you such a great impression.

Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊

Cherry,
Customer Success Lead

19 maggio 2023

Great app and great team if you need support for any question about the app!
I recommend it to everyone!

Grabybags
Paesi Bassi
Tempo di utilizzo dell’app: 3 mesi
Rush Ltd ha risposto 6 giugno 2023

Hey Grabybags Team!

Thank you so much for the great rating and for taking the time to post a review. We're grateful that we had the opportunity to serve you.

Should you need any support on the parcel tracking page or if you have other concerns, please do not hesitate to contact us on Live Chat or via well-known emails :)

Cherry
Customer Success Lead

18 maggio 2023

had some issues with installation and their support helped right away and let me know what to expect in terms of updates on any pending issues they have with the app.

Que Shebley
Stati Uniti
Tempo di utilizzo dell’app: Circa un'ora
Rush Ltd ha risposto 6 giugno 2023

Hello Que Shebley Team!

Your feedback made our day! We're so thankful for your patience and understanding. We work hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

If you ever need further assistance on the order tracking page or notifications, please don't hesitate to reach out :)

Cherry,
Customer Success Lead

17 maggio 2023

App is not working for a few days. Issue is p0 and urgent to solve. Unfortunately the latest answer that I got is basically "if you are not happy with your app we would understand you go somewhere" meaning, you are not that important of a client, you can go away.
Really disappointed and not professional, you spent hours/days to set all with Rush and then you get this.
Insane to think an issue can take a month to be solved while the issue is p0 and clearly impact negatively all your store. Scary and warning.

Koss Design -
Irlanda
Tempo di utilizzo dell’app: Circa 2 mesi
Rush Ltd ha risposto 19 maggio 2023

Dear Koss Design Team,

We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.

We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."

In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.

At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.

Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.

In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.

Best Regards,

Slav
Product Lead @ Rush

3 maggio 2023

Rush has helped us communicate with our customers about their delivery status. It has significantly gown our business. Great service and customer care.

Nuzest NZ
Nuova Zelanda
Tempo di utilizzo dell’app: 6 giorni
Rush Ltd ha risposto 4 maggio 2023

Hey Nuzest NZ Team!

Thank you so much for being one of our valuable app users! We're so glad that our service has brought you such a great first impression! Rest assured, we'll continue to assist you in any way.

Just reach out to us anytime if you ever need assistance, we're all ears!

Cherry
Customer Success Lead

2 maggio 2023

I can't imagine running my Shopify store without Rush. This app has streamlined my order tracking process and saved me so much time and problems with customers. Thank you guys!

Nicole® Berlin
Francia
Tempo di utilizzo dell’app: 3 mesi
Rush Ltd ha risposto 4 maggio 2023

Hey Nicole® Berlin Team!

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with Rush! ❤️

If you ever need further help with the parcel tracking page, shipping notifications, or other features, we're just a message away :)

Cherry
Customer Success Lead

2 maggio 2023

I've tried several order tracking apps for Shopify, but none have been as user-friendly and efficient as Rush. Gabriel and Ken have really knocked it out of the park with this app.

Naëlle® Paris
Francia
Tempo di utilizzo dell’app: 3 mesi
Rush Ltd ha risposto 4 maggio 2023

Hey Naëlle® Paris Team!

We’re grateful that we had the opportunity to help you with the setup! Ken and Gabriel are one of the best guys from the team and always ready to assist! ❤️

Please do not hesitate to contact us on Live Chat or via well-known emails if you need any help :)

Cherry,
Customer Success Lead

2 maggio 2023

We've been using Rush for almost a year, and it's made a huge difference in our business. Order tracking is really for our supply chain department. Big thank you for creating such a powerful app!

Øyvind Norge®
Francia
Tempo di utilizzo dell’app: 5 mesi
Rush Ltd ha risposto 4 maggio 2023

Hey Øyvind Norge® Team!

Wow! Hearing you say that we have the powerful app is awesome! ❤️ 🥳

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush.

Cherry
Customer Success Lead