Rush ‑ Order Tracking & EDD , 318 recensioni
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In base alla valutazione
It has helped us reduce the questions from our customers about the status of their orders and increases the level of confidence in the post-sale process.
Hi LámparaYa MX
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we reduced your support tickets and were able to improve your client's post-purchase order tracking experience!
Gabriel,
Customer Success Lead
Best Order Tracking app !! Just Loved it! Highly Recommended!
I encountered an minor issue , rush team developers solved it within minutes! superb service!
The app is great and offers a pretty good price / performance ratio for us. However the support is what really sets the app appart. We had some issues with the DHL tracking and after flagging them the entire tracking was redesigned within a week. Can 100% recommend Rush and their team!
Hey Zeitgeist Vintage
Thanks so much for sharing your review about the Rush performance! ❤️
We are always here if you need more help on parcel tracking or order status updates.
We’re glad to hear that our team’s actions lead to one more happy customer!
Gabriel,
Kung Fu-Master & Customer Success Lead
I just started using the app and so far so good. I had a small issue happen but Ken was super responsive and tried to help me right away. Great customer service.
Hey Wanderlush!
We're so thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! Ken is a top notch guy and always ready to assist! ❤️
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry
Customer Success Lead
Old review: This is the best order tracking Shopify app. I use it for all my e-commerce store and it prevents so many inconveniences. I love the team and the customer service. I will keep using this app and will download it for all my new stores.
New Review: Customer service became awful, UI still laggy, if I was doing this decision all over again I would avoid.
Hi Noble Gents,
We are sorry to see you change your 5-star review to 1-star because, after years of using the app, we do not offer the discounts that you got 3 years ago.
We change our plan policy each year, but we let all clients use the max on of the plan, as long as they stick to it.
We are happy to provide you with our top support and support all your stores.
However, discounts that you request to get, are not possible. The app changed dramatically in 3 years, and so did the pricing and support.
Cheers and happy holidays.
Gabriel,
Santa Claus for repeat customers
We have been using Rush for some time for our post purchase upsell and order tracking and they have been exceptional. Tosh and Gabriel have been great helping us grow. Definitely recommend.
Hey, CBD Living!
Thank you for your kind words! We’re grateful for your feedback. ❤️
I'm happy to hear that Rush post purchase upsells and order tracking are adding more revenue to the store! That's the idea! 🥳
Tosh is an amazing guy and ready to jump on short call anytime you have any questions! 👍
Gabriel,
Customer Success Obsessed
Just started this month. Onboarding is over the top! They implemented the entire Klaviyo flows, the support is 24/7, always has answers for everything that i ask (and i ask a lot!). And the app itself is great :)
Hey, Kidoriman!
First of all, thank you so much for sharing your feedback with us! ❤️
Our priority is customer service and we are happy that we met that mark! 😌
We are glad that Rush deep Klaviyo integration with Klaviyo made communication with your clients easier! 😊
Should you need any other support, please do not hesitate to contact us on Live Chat.
Thanks again for choosing Rush!
Gabriel,
Customer Success Lead
Rush has really helped out our customer service team when it comes to tracking packages and has also made it really convenient for our customers!
Hey, TopCoat!
Thanks so much for sharing your review about the Rush!
We’re glad to hear that our team’s actions lead to one more happy customer!
We are always here if you need more help on parcel tracking or order status updates. :)
Gabriel,
Customer Success Lead
Amazing app, amazing team, I would give it 10 stars if I could. They hel us set everything up and correctly right from the get-go, I highly recommend it.
Hey LaCkore Couture
Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our onboarding process and willing to give us 10 stars! :)))
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Gabriel,
Customer Success Lead
Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community
Hey, Primerra!
We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!
Our status updates sync has been significantly improved!
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Obsessed