Rush ‑ Order Tracking & Lookup , 274 recensioni
App is not working for a few days. Issue is p0 and urgent to solve. Unfortunately the latest answer that I got is basically "if you are not happy with your app we would understand you go somewhere" meaning, you are not that important of a client, you can go away.
Really disappointed and not professional, you spent hours/days to set all with Rush and then you get this.
Insane to think an issue can take a month to be solved while the issue is p0 and clearly impact negatively all your store. Scary and warning.
Dear Koss Design Team,
We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.
We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."
In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.
At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.
Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.
In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.
Product Lead @ Rush
WORST APP WITH PATHETIC SUPPORT. The problem is occurring every time and they are providing me with temporary solutions. One of my carriers was not supported in the app and I contacted the support team. They made some regex for my carrier tracking code and informed me that I won't be facing the issue again. But every time same carrier tracking code is not updating. For every code, I have to reach out to the support team to make it work. I WOULD NOT RECOMMEND THIS APP AT ALL. Doesn't make sense to contact the support team every time. So don't spend your time on this app. ---------------------------UPDATED---------------------- How many times should I come to you? Should I come to you for every order tracking? This is insane. Instead of throwing comments here could you please work with your support team to provide permanent solutions for any issue instead of temporary ones?
Hey Orgacia team!
We stand for our clients and provide them with the best support and app services. This is why almost every reviews here, are related to making merchant happy and feeling well taken care of. We genuinely try to be helpful and supportive for businesses, as we know how hard it is online.
We do support more than +700 carriers and if you start using a new carrier, you have to check first do we support it. We have integrated an extra carrier you requested before. You just had to reach out to us and we were going to do our best to integrate also the new carrier you start using!
However when leaving bad reviews as a form of extortion, to get paid services for free, request unreasonable things from Rush Team, or communicate in a way that is not considered friendly, informative, and enjoyable. It is something we do not agree on!
Feel free to reach out to us at firstname.lastname@example.org
Customer Success Lead
Initially I gave this app 5 stars. The emails and status updates that we're setting up are so mission critical that there can't be any mistakes! Things like Order Confirmations and Out for Delivery are pretty important. In the last 30 days this app has been a total and epic FAIL. 1. We set it up to notify customers about package stalls - and it stopped working. Status pulls are incorrect.
2. The app dashboard is completely useless. Doesn't help you resolve anything that is stuck in transit.
3. the final and last straw which is SUPER EMBARASSING is that the "Track Your Package" link button stopped working in the emails to our customers. This is just inexcusable!
Hey Bar & Cocoa team, we apologize for the inconvenience that has occurred. Our dev team has resolved every issue that was reported. We hope to continue communication over chat, so we can help resolve any outstanding issues. We are here for you if you need us.