Rush ‑ Order Tracking & EDD

I am thoroughly impressed with Rush App! Their customer support team, especially Cherry, is incredibly helpful and attentive, always ensuring our needs are met promptly. The app itself is a lifesaver for tracking orders, with its user-friendly interface and professional-looking tracking page. Highly recommended for anyone in need of efficient order management!

Update - June 12th

Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails.

This time it has been almost 2 weeks, but they didn't even update the merchants.

Last time it happened, it took them 6+ weeks to fix the ongoing issue.

Nightmare.

No compensation or anything. Disappointed AGAIN.

________

Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.

So far no problems. Fast and helpful support

It is becoming a nightmare to have this app. The team is highly ineffective in managing the issues- these issues are actually the basic features that they provide!!!!! This has been going on since 3 weeks and there is NO ISSUE THAT HAS BEEN RESOLVED yet!! We are still having their app & would update here before uninstalling if this continues.

Excellent and fast customer service !

Update 2 : Encore un bug qui revient et qui rend l'expérience horrible pour nos clients car les colis ne sont pas tracké.
Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment...

L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...

I wanted to share my wonderful experience with the app, particularly in regard to the outstanding support team. This was our first time using the app due to the positive ratings and I must say, it exceeded our expectations. The support team has been incredibly helpful and quick to respond to our enquiries. Thank you to the entire team for providing such a reliable and user-friendly solution.

te responden al momento y te solucionan las dudas que tengas

Happy!

This app is really good to use on shopify. The customer service team are always on hand to help, which is perfect.