Rush ‑ Order Tracking & EDD , 리뷰 312개
It's a powerful tracking app with a lot of features built into it.
I've now had 3 major incidents with this app where something broke and I only found out later when angry customers contacted me complaining about order tracking.
The support team is cordial and quick to jump in and try to fix it, but the reality is that these incidents seriously affect my business. At the end of the day I need tracking to be 100% reliable so I don't have to worry about it. Unfortunately this has not been the case in my experience. Very disappointed because I've invested a lot of time configuring the app and its integrations to Shopify and Klaviyo.
I understand your disappointment! It’s important to us that our customers are more than satisfied. We immediately resolve this issue and applied special RegEx rules. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
I've contacted you via email and live chat to follow up with you. Please kindly have a check.
Looking forward to your reply.
Customer Success Lead