RyderShip

I decided to try Whiplash after pulling out most of my hair dealing with another fulfilment company (namely, Shipwire). It's been a few weeks and, in comparison, I am finding Whiplash like a breath of fresh air. Their systems and interface are refreshingly straight forward and simple. And the customer service is quick and friendly. I highly recommend them.

We have been working with James and the team from whiplash for many months and are continuously impressed with their hands on approach. The are partners in the truest sense of the word and treat our customers as their own and its feels great. This app is a great example of how they are continuing to push forward and offer a great service.

Whiplash is amazing. They have transformed our business, and I can't thank them enough. Their customer support is very quick to reply, and they are just great at what they do. It was a little scary at first when we decided to ship our inventory to another company that we did not know much about. But I am so glad we did. The admin pages can be a little confusing sometimes, especially when you first start working with them, but like I said, their customer support is excellent and ready to answer any questions that you may have. If you are not currently using whiplash to manage your inventory and handle shipping your orders, then you are missing out on a top notch service that is dedicated to helping you succeed. Thank you so much Whiplash. We are big fans.

First of all I would like to point out that this company is by far the number one pic in my book as far as shipping, quality service and customer service. I can't count how many times I messed my orders up with them. They were so patient and kind and very helping. I really appreciate their service and their time. They also get your packages sent out promptly. So I want to personally say thank you whiplash for all of your support and being patient with me and dealing with my problems.

I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.

Whiplash has been awesome to work with. We were very hesitant to let an outside company fulfill our pre-orders, but Whiplash have done a great job. We've worked with them for 6 months now and have no complaints. In fact, we have much praise for them. They are not a faceless company with uncaring employees. They are the exact opposite. Any questions we've had have been promptly and intelligently answered. Issues with returned packages are addressed right away, and not forgotten part way through when a multi-step solution is required. Plus, their vinyl album mailers are indestructible. We've had no damaged in shipping issues that were not obviously the fault of the carrier. Plus, James and crew are all super nice to work with. Highly recommended!

The app is buggy - the sync does not work well. You will find yourself with a lot of ghost-inventory (the staff is entirely unable to fix their app issues either). The company has literally zero business ethics - they only care about your money. As for myself : they tried to extort a $1100 packing fee when I tried to leave for what would have amounted to a few boxes of inventory - maybe a half a days work. When I refused to pay (what was an packing fee OVER the value of my inventory) the refused to send it and kept it for themselves - citing some shady TOS agreement. AVOID this company. The app is buggy and the customer service is abysmal.

Getting orders out the door with our brand standards used to be a bottleneck. Now its effortless.

We worked with Whiplash for years, and the service was great to start but since their acquisition by Port Logistics, the service level has been declining. We moved to a new 3PL and the exit process has drawn on for months, with hidden charges and additional fees being charged because they cannot get our inventory shipped to us in a timely manner. They are also one of the more expensive 3PLs out there. If you need a 3PL, I would encourage you to look else where. Many other better options out there.

This company is incredible for taking care of shippping your products - we have used them since we opened and have not had one issue and nothing but great service - they take away all the headaches of shipping products - HIGHLY RECOMMNEDED!