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First of all I would like to point out that this company is by far the number one pic in my book as far as shipping, quality service and customer service. I can't count how many times I messed my orders up with them. They were so patient and kind and very helping. I really appreciate their service and their time. They also get your packages sent out promptly. So I want to personally say thank you whiplash for all of your support and being patient with me and dealing with my problems.
I have been using Whiplash fulfillment for my company GiantMouse Knives for several years now. Based on my experience, I have brought on Whiplash for my second company (carpediemedc.com). The team at my Whiplash shipping facility is amazing, and incredibly responsive to any and all issues that arise with shipping product to customers. And Heather and the rest of the customer service team at Whiplash HQ is always there to help resolve anything that my local shipping team can't.
Whiplash has been awesome to work with. We were very hesitant to let an outside company fulfill our pre-orders, but Whiplash have done a great job. We've worked with them for 6 months now and have no complaints. In fact, we have much praise for them. They are not a faceless company with uncaring employees. They are the exact opposite. Any questions we've had have been promptly and intelligently answered. Issues with returned packages are addressed right away, and not forgotten part way through when a multi-step solution is required. Plus, their vinyl album mailers are indestructible. We've had no damaged in shipping issues that were not obviously the fault of the carrier. Plus, James and crew are all super nice to work with. Highly recommended!
Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.
Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++
Getting orders out the door with our brand standards used to be a bottleneck. Now its effortless.
This company is incredible for taking care of shippping your products - we have used them since we opened and have not had one issue and nothing but great service - they take away all the headaches of shipping products - HIGHLY RECOMMNEDED!
Great company, run by good people who actually care about what they do. Since signing on with them to do my fulfillment they've continuously grown their company in great ways.
Yea - these guys are gods. Everything works without a hiccup and amazing personal service to boot. Couldn't be happier. Highly recommended.
We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!