Ryviu: Product Reviews & QA
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很不好用,现在都放不了评论图,差评
你好,
我是来自Ryviu团队的Yen。很抱歉你在使用我们Ryviu应用上传图片时遇到了问题。
这个问题可能是由于浏览器缓存引起的。请你清除浏览器缓存后再试一次。
我已经通过我们的支持渠道向你发送了一封私人邮件。期待收到你的反馈,以便我能进一步帮助你。感谢你的耐心和理解。
此致,
Yen
How does this have 4.8 stars? All of those reviews have to fake as these people control reviews.
This app is literally the worst app I have used in my life.
One day it works half okay and the next day the buttons have disappeared so I can't add reviews to my products. It does not import all the reviews from Amazon and cant even handle a link from Aliexpress. Then when it decides to work half okay it sometimes double reviews without any explanation as to why then one has to remove them and reimport them.
People pay for this. Why does this not work? It is affecting my business. I will look for other review apps. Waste of money and time.
Do not waste your time with this. Ryviu will most likely remove this too.
Hi there,
Yen from the Ryviu team here. I apologize for the issues you’ve encountered with our Ryviu app.
I've sent you an email via our support line and would appreciate your feedback so we can address and resolve your problems.
Thank you for your patience and understanding.
All the best,
Yen
Stay away from Ryviu.
In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only".
Read this tutorial before you buy unlimited 19 USD/pm plan.
https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping
Hi there,
Yen from the Ryviu team here.
As explained via Live Chat, the "Google Rich Snippets & SEO" feature refers to star ratings displayed in normal Google search results, not Google Shopping. I apologize for any confusion this may have caused.
If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Best regards,
Yen
A lot of bugs (reviews that don't appear on a huge amount of products, translation that doesn't work etc...) of course the support is always there to fix, but you always have to keep an eye to see if everything is correctly visible. Moreover it is impossible to download all the reviews in a single csv file. We have to do it in an infinite amount of files.
Hi there,
This is Dan from the Ryviu team. I'm sorry to hear about your experience with our Ryviu app.
I see that one of our colleagues has been in touch with you regarding your issues via the Live chat. She provided a clear explanation and assisted you in resolving them.
We have reached out to you through our support channel and hope to hear from you soon, please let us know if you need further support.
Thank you for your patience and understanding.
Best regards,
Dan
I wanted to receive a link for the "Write a review" interface that I can incorporate in an email. After waiting for 1 week for an answer from support, was told it is not possible - really? It looks like an easy task for me. Why such lack of cooperation? Also, the emails you can set up in the app to ask for a review do not include unsubscribe link. Bad service.
Rubbish app ,Not useful at all,waste my time............................................................................................................................................................................................................................
Hi there,
Dan here from Ryviu.
As I'm checking, you imported reviews via CSV used incorrect file format so reviews cannot import to your product. If you don't know how to use then please contact us before leaving a bad review :(
All the best,
Dan
App not working well. bad application
I'm trying to transfer comments but to no avail. In addition they have a monthly subscription . this is shame
Hi Monalizay,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
I've personally reached out to you through our support. I hope to talk to you soon so we address and clarify all your concerns.
Thank you in advance for your patience.
All the best,
Yen
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers,
I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen
the app pulls 20 reviews with photos per item in the free version for about 2 to 3 days, after that it only gets 2 or 3 reviews with photos. A really bad way to get positive reviews for the app
o aplicativo puxa 20 reviews com fotos por item na versao free durante cerca de 2 a 3 dias, depois disso passa a pegar apenas 2 ou 3 comentarios com fotos. Uma maneira bem ruim para conseguir reviews positivos para o aplicativo
Hi there,
I'm Dan from Ryviu.
Thank you for reaching out.
In our free plan, you can only import 20 latest Aliexpress reviews of a product, and not all the latest reviews of aliexpress have photos.
All best wishes,
Dan