Ryviu: Product Reviews & QA , 1 299 arvostelua
Tarkenna
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Luokituksen mukaan
Customer service is very slow; I have no idea if they will answer my question at all. Be aware that they don't allow you to import Amazon reviews with the free plan, which they tell you after you've already signed up (not nice).
Hi there,
This is Yen from the Support team, and I sincerely apologize if you did not receive our response for any reason.
Please be noted that the option to import reviews from Amazon is available for the Premium plan only. To help you explore this feature, we offer a 7-day trial for each paid plan.
Feel free to review our pricing details, and if you have any questions, please don't hesitate to reach out. We will try our best to get response to you as soon as possible.
Thank you for your understanding.
Best regards,
Yen
J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.
uma porcaria cheio de bugs
Hi Lovelylux,
Eu sou o Yen, um membro da equipe da Ryviu, e estou realmente triste em saber sobre a sua experiência.
Por favor, entre em contato com a nossa equipe de suporte via Chat ao Vivo. Isso nos permitirá entender melhor os detalhes do problema e fornecer a assistência necessária. Agradecemos muito a sua paciência durante este processo.
Atenciosamente,
Yen
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Se vcs me cobrarem por algo que nao usei vou na policia federal, FBI e portal do consumidor, me cobrarm views ue nao usei, e ja desistalei a muito tempo, quero ver na proximo se vao me cobrar.
Olá, Dan aqui da equipe Ryviu.
Nosso aplicativo não tem avaliação gratuita, portanto, uma fatura é criada logo após você atualizar para um plano pago Ryviu em seu faturamento da Shopify e não pode ser removida após a desinstalação do aplicativo. É por isso que você foi cobrado, mas não se preocupe. Já emitimos um reembolso para você.
Todos os melhores desejos,
Dan
App not working well. bad application
I'm trying to transfer comments but to no avail. In addition they have a monthly subscription . this is shame
Hi Monalizay,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
I've personally reached out to you through our support. I hope to talk to you soon so we address and clarify all your concerns.
Thank you in advance for your patience.
All the best,
Yen
the app pulls 20 reviews with photos per item in the free version for about 2 to 3 days, after that it only gets 2 or 3 reviews with photos. A really bad way to get positive reviews for the app
o aplicativo puxa 20 reviews com fotos por item na versao free durante cerca de 2 a 3 dias, depois disso passa a pegar apenas 2 ou 3 comentarios com fotos. Uma maneira bem ruim para conseguir reviews positivos para o aplicativo
Hi there,
I'm Dan from Ryviu.
Thank you for reaching out.
In our free plan, you can only import 20 latest Aliexpress reviews of a product, and not all the latest reviews of aliexpress have photos.
All best wishes,
Dan
Aplicativo horrível, não consigo de forma alguma fazer funcionar na minha loja, é extremamente difícil de configurá-lo, não recomendo a ninguém!
Olá,
Meu nome é Yen, um membro da equipe de suporte da Ryviu. Peço sinceras desculpas pelos desafios que você enfrentou com nosso aplicativo.
Poderia gentilmente considerar a instalação do aplicativo Ryviu em sua loja? Isso nos permitiria abordar e resolver prontamente quaisquer problemas que você possa estar enfrentando. Sua paciência é muito apreciada.
Aguardo ansiosamente a conexão com você através do nosso Chat ao Vivo. Desejo a você um maravilhoso dia!
Atenciosamente,
Yen
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen
Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers,
I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen