Ryviu: Product Reviews & QA
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In base alla valutazione
At first sight it looks good. If you take a closer look, a lot of points come together. 1) Wrong products are imported, that can break your shop's neck. As an example for glasses the pictures of caps are imported. 2) Email function is not clear if it really works. Logo of the app is visible, but not the logo of my site 3) On the mobile phone you can see the stars, but the text is not customizable and not responsive 4) The support tried to help, but 90% of my questions were not answered
Therefore only one star
The support team is Rude, AND ABSOLUTELY DISRESPECTFUL!
i've never ever seen such bad support team. the app is a mess. i hope you read this to help you be more professional with people.
Hi there,
This is Yen from the Ryviu team.
First of all, please accept my apology because our App does not meet your target. As we mentioned in our support thread and on our pricing page, Ryviu does not support Dsers at this moment. Our Technician is working on it and I will keep you posted once available.
I will answer you with further details and you can ask any further questions via our Live chat. Thank you.
B.regards,
Yen
The loading time of the reviews are very slow and it is not working properly. Otherwise, the idea is good but if is not works then it is not worth
Hi, Ryviu app is using Shopify API, and it will load after your site has finished loading only to make sure our app will not affect to speed of your store. It's using Lazy load also, so it only appears if you reached to Ryviu widget section only too.
Best Regards,
Dan from Ryviu
It does not even support bulk importing from any of the mentioned sites.
If you have a large number of products do not try to install this app. I installed this app and charged my account immediately and they told me to upgrade for Unlimited Plan to bulk import from just 1 supported site (That too doesn't work). If you are a new business don't waste your money on this app, there are tons of free app available which does the same thing. Also, the user experience is so poor, I definitely don't recommend this app. STAY AWAY!
Hi there,
Dan here from Ryviu.
As we mentioned in our support thread, our App only supports the Bulk option import via Oberlo in Unlimited plan. And we already mark it clearly on our pricing page https://www.ryviu.com/pricing.
The Bulk Import feature via Importify as your needs is not available now, and we do not mention that feature in any documents but I already passed that idea to the DEV to check and hope they can add it soon.
We hope you can understand and consider about 1-star review that you already gave us.
Thank you so much.
Dan
I uninstalled it, but it still has residual plug-ins that can edit my products, which makes me very unsatisfied.
Hi there,
Dan here from Ryviu.
Maybe you are talking about Ryviu's icons on your Shopify Products section. Did you remove Ryviu's Chrome extension? Because after uninstalling, our app will completely removing and will not affect your store. Please check this instruction to know how to remove Ryviu's Chrome extension:
https://docs.ryviu.com/en/articles/2922166-uninstall-ryviu-app-from-your-shopify
All the best,
Dan from Ryviu
Uninstalling, it keeps giving me the error message saying that 'URL exist' no matter if I enter a valid URL, invalid URL or no URL at all.
Hi,
I'm Dan from Ryviu. Thank you for your feedback. Can you contact us and let us know a little more about the issue did you get so we can fix it for you?
All the best,
Ryviu team
Paid twice and app never processed my subscription. Unable to use, despite having paid. Frustrating.
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs,
I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy.
I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem.
Thank you for your understanding.
Best regards,
Yen
When you delete the app the injected codes are not deleting so you need to go to your code HTML and delete it your own
Hi there,
Dan here from Ryviu team.
The codes cannot be deleted from your store when uninstalling because you removed permission of Ryviu app when uninstalling but these codes will not work and affect your store so you don't need to remove them or contact us so we can help you to remove them completely.
All the best,
Ryviu team.
I deleted the app but the Ryviu's code still is in my code. How can I delete it? My shop works so slow.Thanks
Hi there,
Dan here from Ryviu. I'm sorry to hear about what you've experienced!
Please note that our code will not work and affect the speed of your store when you uninstall Ryviu app.
Even app is installing, Ryviu app will not affect to speed of your store because it will load after your store is fully loaded only. In this case, I suggest you check the speed of your network firstly.
Please check your email for an email from our support team. I'm looking forward to getting your reply and I hope I could help you if you need further assistance.
All the best,
Dan