Ryviu: Product Reviews & QA

Ryviu: Product Reviews & QA

レビュー (1,481)

総合評価
4.8
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2023年4月6日

Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!

Feminino Marisa
ブラジル
アプリの使用期間:約2ヶ月
Ryviuが返信しました 2023年4月6日

Hi there,

My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options

We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.

Thank you for your understanding.

All the best,
Yen

2023年7月9日

J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.

Tagaloa Tattoo Apparel
ニューカレドニア
アプリの使用期間:約2ヶ月
2023年2月17日

O suporte ajuda muito!!!! Qualquer dúvida que voces tiverem, contatem! resolve muito. Recomendo demais!!!!

Juice Fit
ブラジル
アプリの使用期間:約1ヶ月
2020年11月18日

This App has great effect on the store's speed score, its very disappointing to see my speed score drop down crazy when I apply this app, however it seems the score is not that accurate because the actual speed of opening a product page is still fast, why?

Timeson
中華人民共和国香港特別行政区
アプリの使用期間:約2ヶ月
Ryviuが返信しました 2020年11月18日

Hi there,

Dan here from Ryviu team.

Our app is using Shopify API and it always loads after your site has fully loaded only so it cannot affect the store's score.

Best Regards,

Dan from Ryviu

2021年4月12日

I installed this app since it had a full integration with my store's template (which is not an official Shopify one, but a Theme Forest one). And I'm very happy with it so far - It works well and is very easy to setup & use. It integrated perfectly with my theme with some very basic CSS code. Needed some basic support and Dan from the team was incredibly quick to response. Very happy in general so far with only one improvement area for me: I'd like to have a form in the reminder e-mail so that my customers could just fill in the form to submit their reviews (without the need to visit my site again to submit reviews).

theMagger Design Store
トルコ
アプリの使用期間:1日
2023年4月13日

The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.

Maison du Panda
フランス
アプリの使用期間:約1ヶ月
Ryviuが返信しました 2023年4月14日

Hey Maison du Panda,

I'm Yen from the Ryviu team.

I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.

If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!

Best regards,
Yen

2022年10月10日

Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.

Maria Jewellery
中国
アプリの使用期間:約1ヶ月
Ryviuが返信しました 2022年10月11日

Hi Maria Jewellery,

I am Dan from Ryviu team.

I am sorry for everything that made you have a bad experience using Ryviu.

We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.

All the best,

Dan

2023年3月21日

They are really professional and a company with great service, I think I will always use their products.

Oh Ma Daddie
中国
アプリの使用期間:1日
2022年3月30日

I really appreciate the help of the customer service to solve my problem, it's a great application and it's free.

shifenmei_watch
中国
アプリの使用期間:1日
2023年11月14日

The chat support was quick to response!! Loving the app so far

TRENDIDFY
フィリピン
アプリの使用期間:約1ヶ月