Ryviu: Loyalty & Reviews App
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不好用 可以出个教程吗
Termination of Service – Switching to Judge.me
Dear Ryviu Team,
We would like to inform you that we have decided to discontinue using the Ryviu app for our product reviews and review feeds. Unfortunately, our experience with your support has been disappointing, and we’ve faced multiple issues without timely or effective resolution.
Additionally, we find your XML file plan to be unreasonably priced, especially when compared to alternative platforms. Judge.me offers a far more affordable and user-friendly solution, which better aligns with our business needs and expectations.
Thank you for your past service, but we are moving forward with Judge.me.
Hi Drogo,
Hi, I’m Yen from the Ryviu team. Thank you for your feedback, and we’re sorry to hear about your experience.
Please note that our team doesn’t work on weekends, which may delay support. We always strive to assist as quickly as possible during working hours.
The XML feed is available on the Unlimited plan. We understand your concerns about pricing and truly appreciate your input.
We’re sorry to see you go, but thank you again for trying Ryviu. If you ever return, we’d be happy to support you better.
Best regards,
Yen
Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience and genuinely appreciate your input.
To clarify, our email automation system will send review requests for orders where the customer's email is verified through Shopify. However, to ensure compliance and avoid potential issues, we do not send review request emails for orders where the email is not verified.
We understand how important it is to keep your review requests consistent, and we're here to help troubleshoot any specific cases where emails might not be sent as expected.
Best regards,
The Ryviu Team.
There are several things I don't like about the app. One of them is that it doesn't allow you to import by ID; you have to do it through the product URL, which often changes. Additionally, you can't delete all the reviews with just a few clicks; you have to do it page by page. So if you are a website with many reviews, you will really waste a lot of time just deleting reviews.
The person who attended to me was Chloe, who was really cold and unempathetic. From what I have seen of the app so far, I do NOT RECOMMEND IT.
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box?
We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding.
Best regards,
Yen
Very horrible app, You feel helpless like you were robbed!
You can not cancel the subscription on the app and I am still being charged!
Hi Mark,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Allow me to clarify the situation:
Your subscription was indeed canceled on April 19th. However, as your billing cycle started on April 13th, the bill for that cycle was generated at that time. Since our system operates on pre-paid billing, your account remains on the paid plan until the end of the cycle on May 13th. By the way, we have already processed a full refund for your account.
We understand how frustrating this could be, and we're continuously working to make subscription management more transparent and user-friendly. However, if you would like, please let us know so we can update your plan to Free immediately and process a refund for you.
Best regards,
The Ryviu Team.
The support is a joke, I can't get a normal answer for 3 days, only prepared answers, reviews are not displayed on the PC version, support ignores me and doesn't want to help. Do not recommend !!!
Não está funcionando
Hi there,
I'm Dan from Ryviu.
Thank you for your reviews, and I am sorry for the experience you had.
Could you get back to us and explain what issue you are getting so we can check and solve it?
Best regards,
Dan
This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.
Hi there,
I'm Dan from Ryviu. Thank you for your review.
Could you tell me where you got the message saying "you're wrong"? We have checked your log chat with our support team and cannot see that message.
Best regards,
Dan
