Ryviu: Product Reviews App
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Avaliações (460)
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Very horrible app, You feel helpless like you were robbed!
You can not cancel the subscription on the app and I am still being charged!
Hi Mark,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Allow me to clarify the situation:
Your subscription was indeed canceled on April 19th. However, as your billing cycle started on April 13th, the bill for that cycle was generated at that time. Since our system operates on pre-paid billing, your account remains on the paid plan until the end of the cycle on May 13th. By the way, we have already processed a full refund for your account.
We understand how frustrating this could be, and we're continuously working to make subscription management more transparent and user-friendly. However, if you would like, please let us know so we can update your plan to Free immediately and process a refund for you.
Best regards,
The Ryviu Team.
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box?
We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding.
Best regards,
Yen
NO UNINSTALL FEATURE. Installer beware.
I found other apps to be better... but that's not the core reason behind 1-Star, the core reason is this: Ryviu installs inself into your Shopify with no true uninstall option. Sure, you can delete it, but enjoy having their buttons and nonsense in your back-end product viewer FOREVER (like within your shopify interface). I messaged them asking for how to remove it; no response. Every other app Ive installed has easy uninstall options (where needed) or fast customer service. Update: it was a Ryviu chrome extension that came with the App (?) causing this on the shopify side of things. Interestingly, it was never active, but requesting access-- yet still causing this mischief. So to uninstall: You need to go into about 5 different pages (Theme pages, Product pages) search Ryviu, delete them. Then make sure that the extension (which I'm guessing installs on its own and then runs on its own without being approved) is then deleted too. Yuck. Better still, don't install this in the first place.
Hi there,
Dan here from Ryviu.
- You can simply uninstall our app by clicking Delete next to Ryviu - Product Reviews app from your Shopify store admin > Apps. Our app cannot remove codes that were added because when uninstalling, you removed the permission of Ryviu to connect with your store but they will not work and affect your store after uninstalling the app.
- Ryviu icons you see on your Shopify Products come from Ryviu's chrome extension, you can delete this extension from your chrome then icons will be removed too.
All the best,
Ryviu Team
Paid twice and app never processed my subscription. Unable to use, despite having paid. Frustrating.
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs,
I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy.
I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem.
Thank you for your understanding.
Best regards,
Yen
Product Q&A doesn't work when inserted into template. Instructions reference a theme template that doesn't exist. Deleted app.
Hi there,
My name's Yen from the Ryviu Team.
Firstly, I am so sorry for the inconvenience you experienced with our app. Ryviu supports Paid plans to add the Q&A widget. Therefore, it does not work on your Free account. Please check the detail in our pricing section https://apps.shopify.com/ryviu.
I hope you can give me a chance to assist you. I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers.
I'm looking forward to hearing from you.
Thanks,
Yen
Hi there,
I hope you're doing well.
We want to understand what happened so we can fix the issue and improve the app for you and all merchants.
Please share more details about the problem you encountered.
We’re here to help, and we’d love the opportunity to resolve it as quickly as possible.
Thank you in advance for your time, and we look forward to assisting you.
Best regards,
The Ryviu Team
Hi there,
I'm Dan from Ryviu Support Team.
We truly value all feedback—positive or otherwise—as it helps us improve and serve our users better.
Please let me know more about what went wrong or what features fell short. Our team is here to address any issues you encountered and ensure the app works seamlessly for your needs. Please contact us directly in live chat or send a message via email to info@ryviu.com so we can help you.
Best regards,
Dan from Ryviu