Ryviu: Loyalty & Reviews App
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This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box?
We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding.
Best regards,
Yen
No sé porque necessita de una clave fuerte, para un tan simple, he cambiado mi clave uns 5x y no funciona de ninguna manera, creo que ha sido mi pior experiencia con un app de Shopify. Solo funcionó al borrar la aplicaccion y vincular a mi cuenta google y despues añadir a mi sitio shopify directamente por mi cuenta web. Una verguenza!
Hi Frikopolis,
Yen from the Ryviu team here. I'm sorry to hear about the problem you've had with Ryviu.
I've sent you a private email to address that problem. I'm looking forward to hearing from you so I can help you solve it. Thank you in advance for your patience and understanding.
Best regards,
Yen
The app is easy to use, and the Customer Service is great, I just want to know when I can edit reviews on the app directly, which may save me a lot of time~
One of the best affordable review apps for Shopify.
I have everything I need from this review app, and it doesn't cost much. The customer support is always there to help, which is great. I used to use a different app called Stamped, but I switched to Ryviu, and I highly recommend it.
Easy to use only thing I would like to see as an Amazon seller would be some kind of bulk review importer but other then that great app.
Also if you need help setting things up the support team are more then willing to help install the code/help you figure it out.
Support has been great always helping and fixing any issues I have had which hasnt been alot but when I do the team are always there to help get everything sorted.
J'ai eu un soucis et directement on est venue m'aider, merci à Selina ! Super app !
excelente
otimo
